Worst place ever to get eye exam, contacts or glasses. I received the wrong size glasses and she reordered but never received them kept coming up with excuses daily blaming the ups driver. Same with contacts excuses daily saying they would be here the next day that day comes still nothing but an excuse. Finally asked for a refund and guess what same thing excuses. It’s been over a week and still nothing refund. Be warned stay away spend money on better place. Also after my experience here went to Coleman Eye Care in Greenwood overall great experience there and my prescription Reese gave me was wrong for my eyes. Again stay away from here!!!!
April 2024
This was the absolute worse experience I have had in a long time. Let me start by saying the front desk staff is nice and welcoming. Mrs. Tina was the best and soooo kind.However, Frank Reese is so rude and argumentative!!! He first tried to down play how I was feeling about my eye issues telling that it could not possible be feeling like that or the incident didn't happen. Second, the front desk lady wrote that I had Medicaid on the paperwork by mistake. So he assumed I had Medicaid and tells me he doesn't know how I could possible have glasses and contact while on Medicaid. After I explain that I did not have Medicaid but vision insurance through my employer... read full review
December 2021
Worst customer service ever. They want you to pay up front even if you have vision insurance. So, we did. When they finally filed a claim and got the check, they said they sent the check back because the bill had been paid. But, they should have deposited the check and sent us a check. They didn't. Plus my eye glasses have never worked right. No, we will never come back again. I don't recommend this business at all.
Worst place ever to get eye exam, contacts or glasses. I received the wrong size glasses and she reordered but never received them kept coming up with excuses daily blaming the ups driver. Same with contacts excuses daily saying they would be here the next day that day comes still nothing but an excuse. Finally asked for a refund and guess what same thing excuses. It’s been over a week and still nothing refund. Be warned stay away spend money on better place. Also after my experience here went to Coleman Eye Care in Greenwood overall great experience there and my prescription Reese gave me was wrong for my eyes. Again stay away from here!!!!
This was the absolute worse experience I have had in a long time. Let me start by saying the front desk staff is nice and welcoming. Mrs. Tina was the best and soooo kind.However, Frank Reese is so rude and argumentative!!! He first tried to down play how I was feeling about my eye issues telling that it could not possible be feeling like that or the incident didn't happen. Second, the front desk lady wrote that I had Medicaid on the paperwork by mistake. So he assumed I had Medicaid and tells me he doesn't know how I could possible have glasses and contact while on Medicaid. After I explain that I did not have Medicaid but vision insurance through my employer... read full review
Worst customer service ever. They want you to pay up front even if you have vision insurance. So, we did. When they finally filed a claim and got the check, they said they sent the check back because the bill had been paid. But, they should have deposited the check and sent us a check. They didn't. Plus my eye glasses have never worked right. No, we will never come back again. I don't recommend this business at all.