I just had the worst experience with this place. My father recently passed. Without my authorization, I was added to their email list. In a time of grieving, I just received an unauthorized email asking for me to vote for them in a "Best of St. Charles County" contest. Aside from the fact that my personal data has been handled illegally, I can't believe that they would send grieving people emails just to solicit votes for a contest to further their marketing efforts. It is completely insensitive, hurtful and above all, unprofessional. They get my vote for "Worst and Most Insensitive Funeral Home in St. Charles."
June 2020
A Google search told me Baue was a flower shop (not a funeral home). I couldn't have been more pleased with the flowers that Amy arrangedto have delivered to my mom on Mother's Day. Thank you for the great customer service, Amy and Baue!
June 2020
We initially had a bad experience regarding communication and almost moved to a different funeral home after consulting local relatives with experience using both Baue and other funeral homes. After complaining in person, we were introduced to a more experienced, professional, and caring funeral director, Dustin, who worked with us to resolve the initial dispute and to provide a better experience. Dustin followed up with me afterward to notify me that one employee in particular whom we'd had an issue with is no longer with the company. Baue is no longer family-owned; the Baue family sold out to a large Canadian company.
I just had the worst experience with this place. My father recently passed. Without my authorization, I was added to their email list. In a time of grieving, I just received an unauthorized email asking for me to vote for them in a "Best of St. Charles County" contest. Aside from the fact that my personal data has been handled illegally, I can't believe that they would send grieving people emails just to solicit votes for a contest to further their marketing efforts. It is completely insensitive, hurtful and above all, unprofessional. They get my vote for "Worst and Most Insensitive Funeral Home in St. Charles."
A Google search told me Baue was a flower shop (not a funeral home). I couldn't have been more pleased with the flowers that Amy arrangedto have delivered to my mom on Mother's Day. Thank you for the great customer service,
Amy and Baue!
We initially had a bad experience regarding communication and almost moved to a different funeral home after consulting local relatives with experience using both Baue and other funeral homes. After complaining in person, we were introduced to a more experienced, professional, and caring funeral director, Dustin, who worked with us to resolve the initial dispute and to provide a better experience. Dustin followed up with me afterward to notify me that one employee in particular whom we'd had an issue with is no longer with the company. Baue is no longer family-owned; the Baue family sold out to a large Canadian company.