About Republic Services
Republic Services is a trash hauling company that provides service to over 100,000 customers. They have a positive reputation for customer service, with customers appreciating the company's responsiveness and willingness to resolve issues. While occasional missed pickups may occur due to staffing challenges, customers understand the difficulties faced by service workers and often mention the extra effort made by employees. For example, truck driver Aaron has been praised for going out of his way to clean up glass in the parking lot and waiting for customers who forget to take out their trash. Customers also note that Aaron is kind, respectful, and willing to help beyond the usual duties, such as cleaning around trash cans and offering assistance when needed. Republic Services is also known for its strong employee-centric culture. The company emphasizes safety, respect, and continuous growth opportunities for its employees.
Second time in a year where they didn't pick up recycling. I know I had it out on time because I put the neighbors out and it got taken. I have called 2 times and each time I get told they will let the local office know. If you have any other choice I would recommend it. I hear nothing but bad things and will try and get the town to switch next year. I would pay more for better service. Update 7/28/2025 send email first thing in the morning recycle bin is still sitting there and no response from the company.08/04 moving my review to a 3 for now as they picked up the trash and the issue may have been the lid color of my cans which they are replacing this week.
Kenny on route 716 is amazing!!!! He went above and beyond for the trash of our little community!!! I am blown away by his customer service and attention to detail! This is what you would hope every service industry professional is like!!
I would like to compliment truck driver, Aaron at Republic Services for his service! He had dropped some glass in our parking lot and went out of his way to come in and ask for a broom and dust pan to clean up the mess. You don't find them like this often enough these days. Thank you for your kindness and respect, Aaron!