About Home Services at The Home Depot
Home Services at The Home Depot is highly praised for its excellent customer service and helpful staff. Customers appreciate how staff members go above and beyond to assist, whether it's helping with phone issues, providing product recommendations, or offering detailed explanations. One reviewer shared a positive experience when the staff helped them during a stressful situation involving a non-functioning cell phone, demonstrating their willingness to help in any circumstance. Others mentioned purchasing a tub at a great price and receiving great service. The team is described as friendly, knowledgeable, and attentive, making customers feel valued and cared for. A standout example involved a staff member named Scott, who provided exceptional assistance in selecting the right tools for yard work, earning high praise for his patience and expertise. Overall, the store is recognized as a welcoming place with a team that truly cares about customer satisfaction.
Great place! They strait away directed us to where we needed. An Australian employee not only explained what we needed and showed us the cheapest option with pros and cons. Well definitely be back!
As a Springfield resident, I by a decent share of hardware. So coming into your stores not unusual. However, I avoid going in these stores lately because its like entering a backroom of a warehouse ,and little help on finding anything. It's a flat experience that drives me to other venues. As a decorated US veteran, my reception is like a food inspector gets at a Holiday Inn. Sure hope the big box buyers support you All because I now avoid going to HD altogether.
Overall experience with the Home Depot rep was great. In fact, the rep caught us before we even entered the bath/shower area and he helped us asap.
However, the type of service offered by 3rd party contractors was outrageously expensive and it kind of felt predatory from a sales pov. The rep was absolutely kind and very, very nice though.
We were quoted $14,700 ($2K worth of discounts applied) for a 5'5"x5'8" bathroom. This was ONLY the purchase and installation of a new 38"x38" neo-angle shower. We were doing the teardown, flooring, toilet and sink ourselves.
The shower was a very nice option, but definitely way more of a rehaul project and less...read full review