About Firestone Complete Auto Care
Firestone Complete Auto Care in Springfield, MO is a one-stop shop for vehicle needs, offering standard maintenance, tires, and repairs. With a team of experts, they provide comprehensive solutions for every make and model. Services include oil changes, brake inspections, and engine repairs to keep vehicles running smoothly. Many customers have praised the professionalism and politeness of the staff, noting that they are communicative and transparent. For example, Korie Kennedy took excellent care of a customer’s truck, leading them to highly recommend the shop. However, some reviews mention mixed experiences, including delays and miscommunication about tire and repair availability. One customer initially faced a heater issue and later discovered it was due to their own misunderstanding rather than a fault of the shop. The team’s willingness to educate and assist during this situation was appreciated, showing their commitment to customer service. The shop manager, Mike, and assistant manager, Cory, received special recognition for their professionalism and support. Overall, Firestone Complete Auto Care aims to provide reliable and affordable auto care, but it's essential to verify the availability of services and parts before scheduling an appointment.
Thank you, Chester, Noah, and Firestone—Weaver Rd team! I got four new tires and alignment in 90 minutes, and the customer service, communication, and pricing were top-tire ; ) Thank you!
We showed up close to close with a tire in need of patching. Even though the window for walk-in service was over, Chester still patched the tire for us and had me back on the road in no time. service was fast, friendly, and they went out of their way for us. We are very grateful!
I stopped by to have them check my a/c checked in my vehicle. Chester was very helpful from start to finish. Very friendly and professional They got my vehicle in, diagnosed and repaired same day. Very satisfied with their service. I’ll be going back. I recommend this team for auto service.