About Firestone Complete Auto Care
Firestone Complete Auto Care in Springfield, MO is a one-stop shop for vehicle needs, offering standard maintenance, tires, and repairs. With a team of experts, they provide comprehensive solutions for every make and model. Services include oil changes, brake inspections, and engine repairs to keep vehicles running smoothly. Many customers have praised the professionalism and politeness of the staff, noting that they are communicative and transparent. For example, Korie Kennedy took excellent care of a customer’s truck, leading them to highly recommend the shop. However, some reviews mention mixed experiences, including delays and miscommunication about tire and repair availability. One customer initially faced a heater issue and later discovered it was due to their own misunderstanding rather than a fault of the shop. The team’s willingness to educate and assist during this situation was appreciated, showing their commitment to customer service. The shop manager, Mike, and assistant manager, Cory, received special recognition for their professionalism and support. Overall, Firestone Complete Auto Care aims to provide reliable and affordable auto care, but it's essential to verify the availability of services and parts before scheduling an appointment.
I was in an emergency situation and blew out 2 tires. I made a call to this Firestone location for help. Xenos (I hope this is the correct name) went to work quickly to figure out what was in my best interest to replace the tires. Xenos provided the most excellent customer service a person could ask for. He was upfront about all of the costs and options. They were short staffed that day but managed to take care of me and my new tire needs. I couldn’t thank him enough. Because of Xenos I will also use this business for oil changes as well. I was super impressed!!
This is the first time I've ever bought tires where the price at the store matched the price on Tire Rack. Lifetime alignment was done. Everything seems great. 06 Corvette with Firestone Indy
Had an air conditioning malfunction on our old Land Cruiser on a road trip. This Firestone team was terrific. I’m about 30 minutes, the team was able to diagnose, identify and correct our air-conditioning issue and get us back on the road. We are now continuing our drive with ice cold AC. Zenos, Mayan and Mike We’re extremely helpful and courteous, as were the mechanics. Efficient, informative, honest. Thank you Firestone!