I had a pretty good experience purchasing an SUV. They are known for being no haggle no hassle but we were trying to remove a $500 fee that was not included in the price. Madeline the manager was quite rude about it. All we needed was a friendly reminder that they were unable to do that. Besides the unprofessionalism from the manager, I love the car and they have good inventory.
September 2025
I don’t normally leave a lot of reviews, but I was extremely satisfied with the experience. I looked for 2 years for a particular car and found one at a Michigan CarMax. I was very skeptical. I had it delivered for a test drive. Loved the car and purchased it. Very smooth process. On the way home I noticed the touchscreen didn’t respond. No radio, climate control…nothing. Called right away and they said to have it looked at and the 90 warranty should cover it. I was again skeptical. This is a Jaguar F Type and only a few places can work on them, so it would not be cheap. They covered it. I was amazed, but very happy. DO NOT be afraid to buy from CarMax.... read full review
August 2025
Phenomenal experience working with the Carmax in Springfield, MO. We scheduled an appointment for Saturday. A team member called us on Thursday to go over some basic information, and answer any questions we had. We went Saturday morning to test drive the car and drove it off the lot to bring it home within 90 minutes. Highly recommend working with them! Such an easy and stress free process! We will do all our future car buying with them!
I had a pretty good experience purchasing an SUV. They are known for being no haggle no hassle but we were trying to remove a $500 fee that was not included in the price. Madeline the manager was quite rude about it. All we needed was a friendly reminder that they were unable to do that. Besides the unprofessionalism from the manager, I love the car and they have good inventory.
I don’t normally leave a lot of reviews, but I was extremely satisfied with the experience. I looked for 2 years for a particular car and found one at a Michigan CarMax. I was very skeptical. I had it delivered for a test drive. Loved the car and purchased it. Very smooth process.
On the way home I noticed the touchscreen didn’t respond. No radio, climate control…nothing. Called right away and they said to have it looked at and the 90 warranty should cover it. I was again skeptical. This is a Jaguar F Type and only a few places can work on them, so it would not be cheap. They covered it. I was amazed, but very happy. DO NOT be afraid to buy from CarMax.... read full review
Phenomenal experience working with the Carmax in Springfield, MO. We scheduled an appointment for Saturday. A team member called us on Thursday to go over some basic information, and answer any questions we had. We went Saturday morning to test drive the car and drove it off the lot to bring it home within 90 minutes. Highly recommend working with them! Such an easy and stress free process! We will do all our future car buying with them!