About Benjamin Franklin Plumbing of Springfield
Benjamin Franklin Plumbing of Springfield is known for its friendly and professional service. Customers appreciate the timely and efficient work, like faucet replacements and toilet unclogging. The technicians are courteous, knowledgeable, and provide clear explanations of repairs and costs. Many reviews highlight the reasonable pricing and the positive experiences with staff. Recent customers also mention that the staff arrives on time, works quickly, and explains repairs well. For example, Troy cleared a water line and returned with an air compressor to finish the job without additional charges, showing respect and kindness. Another customer praised Dalton for his fast, thorough, and informative work during an emergency leak over Labor Day weekend, which helped them enjoy their holiday. Overall, the business receives high recommendations for its reliable plumbing services and customer care.
We had an issue with our kitchen sink cold water pressure. Troy arrived during the set appt time. He cleared out the water line the best he could, then came back the next day with an air compressor to finish the job. He didn’t take payment until our problem was fixed and didn’t charge for the extra visit. He was respectful of our home and very kind. Would recommend!
Had an emergency leak over labor day weekend. Not only did they get someone to our house earlier than expected, but the repair itself was incredibly quick and let us get back to enjoying our weekend. Dalton was informative, fast, and thorough! Would definitely recommend!
Had an issue with a plumbing line and shut off valve on a weekend. Dalton was great! Informative and kind though all of it. He even followed up with us after the fact. You can't beat his customer service. We plan to use them again if needed.