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How to say this. I had used them 3 times and thought they did not complete a service I had paid for. I now know that it was a 3rd party that was involved in a contract for sale. I did leave a bad review. Dan Knight called me immediately. As soon as the details were ironed out, he sent a technician out to look at my AC. I had been misled but NOT by Knight HVAC. The technician did a fabulous job. Knowledgeable, professional, polite, He cleaned, checked over my AC. Then serviced my furnaces and explained many details that the homeowner left out. It should have been caught in the inspection. I hope Knight Heat and Air will allow me to stay with them as a life long customer... read full review
Very happy with Knight! We've used them twice, and have a scheduled third appointment. Technicians have been very respectful, calm, and knowledgeable. The most recent took the time to explain how he was diagnosing the condenser, just for my curiosity and information. Above and beyond, and a very reasonable price too.
Had an issue with my heat pump not running for heat during this last cold snap and called to get on the schedule. Ramona was very kind and got me on the list for a technician within a couple days which was much faster than I expected. Kevin, Logan, and Andrew have been the techs that have evaluated, troubleshot, and made repairs to my system and all have been very professional and friendly. They got me up and going, and actually fixed another issue that I did not know I had to make my heat run even more efficiently. Very Happy, and now lifetime, customer here! Thank you guys for the excellent skills and integrity.