About FIRST ONSITE Property Restoration
FIRST ONSITE Property Restoration is a leading disaster restoration and property reconstruction company providing comprehensive services across North America. Their team of professionals rapidly responds to disasters of all kinds, known for their professionalism and courteous staff who go above and beyond to ensure the comfort and safety of families and pets. FIRST ONSITE's restoration services include expert planning, remediation, restoration, and reconstruction for various industries, including healthcare, education, retail, and residential. Their crew is attentive, respectful, and dedicated to delivering exceptional results, making them a trusted partner for property owners in need of disaster restoration and reconstruction services. Customers have praised FIRST ONSITE for their excellent service and communication. One customer had an "amazing" renovation experience, highly recommending the company. Another customer worked with the Product Manager, Micah, who handled all insurance questions, had great communication skills, and ensured the customer was happy with the final project. A third customer had a similar positive experience, with Steve assessing the damage, Mary handling the paperwork, and Micah as the Project Manager, who got the job done quickly and kept the customer informed throughout the process. Recent reviews highlight the exceptional service provided by the FIRST ONSITE team. Ken Fahey was described as responsive, a good listener, and open to feedback, while Steve Becker from the Contents Division was praised for his patience, professionalism, and compassion in guiding the customer through the process. Another customer commended the high degree of care, professionalism, and prompt responsiveness of the entire team, particularly Mary. Micah Jacquemin and his team were also recognized for their swift and diligent work in repairing a kitchen after an appliance leak, overcoming various obstacles.
Ken Fahey was incredible. He is responsive, listens, explains things in a way that the customer understands, he is open to feedback, he collaborates with the customer, and it is obvious he cares about us - his customers. Steve Becker from the Contents Division was also a saint. He came into our lives at a terrible time and no matter how many times we asked the same question he patiently and professionally answered them. He checked in on us, came out multiple times to guide us through the process, and make sure that things were moving forward. Steve was compassionate, the consummate professional, and a great asset to us getting our lives back after this disaster.
I had the privilege of working with an exceptionally professional team during the renovation of my home. Their approach was characterized by a high degree of care, professionalism, and prompt responsiveness. I would like to particularly commend Mary for her outstanding contributions. I am sincerely grateful to the entire team for their exceptional service.
First Onsite did an exemplary job of repairing my kitchen after an appliance leak. Micah Jacquemin and his team worked swiftly and diligently to get the project finished for me with many obstacles arising, but all were taken care of. I appreciate all of their hard work and professionalism.