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Petco
Summit Woods Crossing, 1860 NW Chipman Rd Bldg C, Lee's Summit
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On (12/29/25 at around 2:00pm) I visited the Petco In Lees Summit, MO (# 01603). I normally have a great, friendly experience. However, for my past few visits there has been a new employee there whose behaviors have made me feel uncomfortable and unwelcome visiting the store.
The groomers name is Denise. On occasion, she has acted like there is a problem with my account. Today, she tried to skip over me when I was next in line (the other customer told her that I was next, as she had been ignoring me up until that point).
She then out of the blue suggested that I go to the thrift store & buy a dog tote for just $10 (I guess the one I have... read full review
It was the day for Santa I read the wrong time , 2 hours early and had to go out of town, Teresa a manager asked if I was there for photos and I explained my situation she said wait 10 minutes- she had an employee dress as Santa and took our photo! Did this for ONE customer on a busy Saturday! The Santa was a beautiful girl and the manager took my photos - that’s customer service!!! I am so thankful to her ! I hope she gets recognized! Her and Santa ! Thanks for going the extra distance for me !
This store is the best petco when I say the best I truly mean it Tiffany and Gavin are wonderful, Gavin came in on his off day to help me out when I had questions about a fish purchase. Tiffany always goes the extra mile and they treat every customer like VIPs you guys rock.