Geek Squad

Dec 2024

Currently on hold going on 40mins, still have yet to speak with a person. 46mins got to talk to someone who struggles with English and thinks 8pm is afternoon. Start in on the issue and phone call was ended before I could finish. No call back from them and hold 2nd time for 30mins thus far....Atrocious customer service

Jul 2024

Cannot express how disappointed in them I am right now. My work computer went down Thursday night. I called them Friday and was very clear with them about my needs. The guy that answered told me multiple times that the board I needed was a normal stock item and the repair could be made that day or at worst within 24 hours. I made an appointment for 420 today. Walked in and handed a kid my computer, told him my story, and he told me they font do in store repairs and they just send it to their service center with a 2 to 3 week minimum. Needless to say they have a very upset former customer. Good communication and upfront honesty is all I ask, definitely not what I recieved.

Dec 2023

Had a problem with a scam situation from a fraudulent Geeksquad email. Called the real Geeksquad and paid for a service to clean my computer. It was a little difficult to understand the representatives accent, but he was polite and knowledgeable.