About FTS Heating and Cooling
FTS Heating and Cooling is known for exceptional service and professionalism. Customers have praised the team for their friendly and helpful approach. When a customer's AC went out, FTS responded promptly, getting the system running quickly in less than ten minutes. The technicians are professional and knowledgeable, providing excellent customer service from the phone call all the way through to the repairs being completed. They are prompt, very courteous, respectful, and polite. They explained everything thoroughly and made sure customers understood how to program the thermostat, patiently answering all questions. Overall, FTS Heating and Cooling is highly recommended for HVAC system maintenance and customer care.
Dakota was on time and very professional. He took great care of us and diagnosed our issue within 30 min. He then explained pricing and repair options without pressuring us to make a decision or pushing unneeded services. His attitude was bright and upbeat which is refreshing seeing an employee represent their company so well. I would highly recommend their services.
FTS installed a new heat pump unit 3 years ago. They've always responded to my calls in a timely manner. I love their done right guarantee. I called them about a clunking noise in the outdoor unit. They sent Jared out the next day. Jared found the source of the noise, explained to me why it happens occasionally in language I could understand. Jared was professional, courteous, listened to me, answered my questions and seemed very knowledgeable . He was very transparent about costs and services they provide. Thank you, Jared and FTS.
Dakota took his time to troubleshoot the issue & then told us our options. He quickly fixed the issue & installed the new thermostat & other part to get our system functioning again.