Customer service is literally non existent. Especially at the fuel service. Attendant (chunky bald dude with a black eye) decided to get a huge attitude with me about a slight safety concern regarding him and his trainee! (Whom I assume was a trainee anyway.) I was told that basically my safety concern would be of the customer's issue if they got hurt and to "take my safety concern elsewhere". You got it bro. We definitely won't be renewing our membership after this!
January 2024
I have recently seen that in the Independence Sam's Club there are many items that are just not stocked, that are stocked in other Clubs like Liberty and Blue Springs. I contacted the Club manager and was told that it was not a local decision of what to stock but a corporate one. I contacted corporate and received a reply about certain items not being available in Independence club. First I was told they were not in the warehouse. Later after saying that did not explain why the store never stocks them I received a responce that they contacted the Club and was told those items are not stocked. One item , 3lb Crisco was only stocked at Christmas time. All other Clubs... read full review
November 2023
I order a round cake, asked for simple pink icing and cursive white writing. No borders or anything else. I picked up my cake and it looked nothing like I asked for. There was hot pink writing (not centered) and not even in cursive. I order my cakes every year here and never have had a problem until this year. Multiple cracks in the icing. Looks like it was older icing or it had been sitting out. I'm very disappointed
Customer service is literally non existent. Especially at the fuel service. Attendant (chunky bald dude with a black eye) decided to get a huge attitude with me about a slight safety concern regarding him and his trainee! (Whom I assume was a trainee anyway.) I was told that basically my safety concern would be of the customer's issue if they got hurt and to "take my safety concern elsewhere". You got it bro. We definitely won't be renewing our membership after this!
I have recently seen that in the Independence Sam's Club there are many items that are just not stocked, that are stocked in other Clubs like Liberty and Blue Springs. I contacted the Club manager and was told that it was not a local decision of what to stock but a corporate one. I contacted corporate and received a reply about certain items not being available in Independence club. First I was told they were not in the warehouse. Later after saying that did not explain why the store never stocks them I received a responce that they contacted the Club and was told those items are not stocked. One item , 3lb Crisco was only stocked at Christmas time. All other Clubs... read full review
I order a round cake, asked for simple pink icing and cursive white writing. No borders or anything else. I picked up my cake and it looked nothing like I asked for. There was hot pink writing (not centered) and not even in cursive. I order my cakes every year here and never have had a problem until this year. Multiple cracks in the icing. Looks like it was older icing or it had been sitting out. I'm very disappointed