Sears Appliance Repair has been fixing appliances since 1956 and boasts over 850,000 positive customer reviews. The company services all major appliance brands, including Kenmore, GE, Samsung, Amana, Frigidaire, Maytag, KitchenAid, and LG.
Technicians are known for their knowledge and professionalism, providing clear explanations of issues and repair costs. They offer same-day or next-day appointments and go the extra mile to ensure customer satisfaction, even checking coverage details to avoid unnecessary service fees. Repairs are backed by a 90-day satisfaction guarantee.
The service technicians were very good BUT the AI REALLY NEEDS WORK. It took my information incorrectly and I tried to update it as directed. It wouldn’t let me do an address correction and it wouldn’t allow me to speak to a REAL PERSON about an address correction or a question about my bill!
Andy T was excellent!
However, I can not say anything positive about the scheduling AI chatbot that Sears uses to interact with customers. Apparently as a result of the poorly mixed database that Sears uses to support its AI interface, my riding lawn mower repair was unnecessarily delayed for 3 weeks. During which time I could not get the AI interface to take corrective action or get one human to override the obvious errors in this process!
Warren was friendly and knowledgeable about the process. He took time to explain what to expect based on his summary to CHW. I would call on him for any repair needs in the future... He was great.
5555 Saint Louis Mls Circle, Hazelwood, MO 63042
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