Life Smile Dental Care: Puzey Sarah DDS

I’ve been going to this office for yearsssss. I received a bridge on both sides in 2021. 3.29.25 my bridge came off on one side while doing nothing. Weird but okay. Call the office Monday 3.31.25 and they get me right in at 10. The dental assistant did x rays and we move to a room. The Dr. Blake Shelton came in and put in back to fit. Fits fine. He then checked my teeth and okayed the girl to put it back on. She puts it. I’m thinking she’s checking placement. Nope. She starts to clean the cement. Whoaaaa ma’am this doesn’t feel right. The Dr comes in and does adjustments FOUR times. I tell him still doesn’t feel right. He gets an X-ray and insist that it’s in correctly. Then made a suggestion of a new bridge. Why would need a new bridge when the one I have just fitted correctly 5 minutes ago. They won’t get another dime from me. My regular dentist is on maternity leave. They call the office manager Kerri who was RUDE AS HELL. AND ZERO help. Then she wrote on my notes I refused adjustments. They won’t ever see me again. DO NOT RECOMMEND.

I was seen by Dr. Abbey Smith at the North location. I needed an oral surgeon for a tooth extraction because my regular dentist couldn't do it. I was given a panoramic x-ray before the extraction. While doing the extraction, Dr. Smith broke my crown on another tooth. She advised me that I needed to get that taken care of soon. I was scheduled for an appointment about 3 weeks later. I thought this appointment was to fix the tooth she broke. She wanted to get more x-rays, and get me "processed as a patient ", so I can get cleanings. I informed her I didn't want to do all that, I just needed her to fix her mistake. I already have a regular dentist for my dental maintenance. I ended up leaving because I was getting upset, they were trying to force me to have them do work I didn't want or need. The "manager" Kerri was no help either. She was not attentive to my need of getting my tooth repaired. Her main concern was getting me registered as a patient so she can charge my insurance for cleanings. She was rude and sarcastic, and lacked all managerial skills. All I want is my broken tooth fixed, that I should NOT have to pay for. This has been an awful experience for me. Now here I am with tooth damage that was the fault of the dentist.

I was seen by Dr. Abbey Smith at the North location. I needed an oral surgeon for a tooth extraction because my regular dentist couldn't do it. I was given a panoramic x-ray before the extraction. While doing the extraction, Dr. Smith broke my crown on another tooth. She advised me that I needed to get that taken care of soon. I was scheduled for an appointment about 3 weeks later. I thought this appointment was to fix the tooth she broke. She wanted to get more x-rays, and get me "processed as a patient ", so I can get cleanings. I informed her I didn't want to do all that, I just needed her to fix her mistake. I already have a regular dentist for my dental maintenance. I ended up leaving because I was getting upset, they were trying to force me to have them do work I didn't want or need. The "manager" Kerri was no help either. She was not attentive to my need of getting my tooth repaired. Her main concern was getting me registered as a patient so she can charge my insurance for cleanings. She was rude and sarcastic, and lacked all managerial skills. All I want is my broken tooth fixed, that I should NOT have to pay for. This has been an awful experience for me. Now here I am with tooth damage that was the fault of the dentist.

I recently visited LifeSmile Dental Care North and had an exceptional experience with Dr. Blake and the ENTIRE staff. His bedside manner was incredibly comforting, professional, and non-judgmental. Dr. Blake took the time to explain what was going on with my teeth in a very caring and thorough way, which made me feel at ease about the extensive work I need done. Unlike the impersonal atmosphere often found in franchise dental offices, LifeSmile Dental Care North offers a warm, family-owned environment that truly stands out. I am actually looking forward to my dental journey with them, knowing I am in such capable and compassionate hands. Highly recommend!

I’ve been a patient since early 2000. I’m pleased with the care that I have received down through the years and even when I was a little disgruntled the team would say , that they were interested in hearing my concerns and would do their best to accommodate me. I’ve had issues where I’ve chipped or cracked a tooth and they would get me in right away. Thank you Life Smile.

My dental hygienist is so pudgy she can't really get her fingers into my mouth to floss my teeth. They estimated my out of pocket at 25% of the actual amount they billed me for after Anthem paid. After they finally got the records to Anthem and received payment, they finally sent me a statement with the unexpected amount of 4 times the estimated cost sharing and exactly 14 days later made a collection call to me under the pretense of "did I receive their statement". This is surely the most rude, aggressive, deceptive dental practice that I have ever had the displeasure of treating me. Ii had planned to pay them next week but now it will be next month. What jerks. They treat everyone as deadbeats. BTW, I have zero missed or late payment in the last 30 years. My FICO score is in the top 95%. Maybe this will be my first collection account since my 20;s.. Certainly my last visit to their office.

The dental treatment organizer was a total liar. I was misinformed and and made to believe things that weren't true, didn't get anything near told I would. She used insecurities of mine to mislead and then i was just ignore. clearly miss Daniels is not a kind hearted person she puts on to be. Arrogant Snob

LifeSmile Dental Care is awesome! Dr. Smith and the amazing team she works with are fantastic. I feel like I have received the best care from the minute I spoke with their office over the phone to every visit there after. They are all very competent and welcoming! I highly recommend this office for any dental needs! Thank you LifeSmile Dental Care!

LifeSmiles dentistry is one of the most important businesses in STL, especially North County. They are very professional, amazing customer-service oriented care for the patients and all their teams, staff & different areas are top-notch! I'm a Senior citizen whose had great to good Dentists in the past. I'm from Washington, DC, so when my wife recommended LifeSmiles - blessing. They are the best Dentistry team, by far. I've had everything from basic care, X-rays, Cleaning, Root Canals. Bridges & Dental Implants. All the work was pro-actively identified when I felt initial pain.They were sensitive to my longer than normal tooth roots which made me a tad more sensitive to pain. Their pain medication options, referrals & advice on how to properly care for my teeth has been spot-on.They also take a few dental insurance providers and their admins/financial teams will provide payment options.Even when I had last-minute issues or items they cover after dentistry is fantastic! Never had to wait for care and they addressed everything the next business day.

I had the pleasure of having Tori as my dental assistant today. She is the sweetest and most heart felt person ever. My goodness. I had some troubles and she never gave up on me. When something didn't work she found a different instrument and keep trying until we found what worked for me. Tori never became frustrated with me. She talked me through the entire procedure. She even gave me breathing exercises to get me through it. I'm big on Customer Service not only because it's what my job consist of but because it's who I am. I needed her right by my side today. Her positive energy is simply overwhelming. I'm so very Grateful to have met her. She's someone that I will never forget. Lifesmile your Lucky to have Tori. Whatever awards you give out she deserves them and so much more. A raise wouldn't hurt either.

Very Happy Customer