We have been customers of Courtney Heating and Cooling for 20 years. But they and other smaller companies have been bought up and they now go by Classic Aire or other company names. We had our summer maintenance almost two weeks ago which we tried to schedule at the beginning of the summer but they were too booked. Anyway, the young man that came said we had a leak and then suddenly the unit was icing up. He had added two pounds of Freon which we paid for at that time-$277. That was all weird because it was working fine when we he arrived. He advised against using it until a more senior technician could come which was scheduled for two days later. The other guy did come... read full review
December 2021
Their customer service is a joke and they make all these promises and follow thru with none of them. I'm a month and a half out of the one year warranty and the best they could do was half price, yet they claim to sell reliable products but will not stand behind these products by doing the work on their dime. If your product is so good and the promises of having no issues for many years to come is not good enough we will charge you when the product fails right as the warranty expires. I would not recommend this company to anyone.
November 2021
Randy conducted a very thorough inspection and servicing our system. He also informed us of further issues that may come up later on the system and presented himself in a very professional manner. The Randy!
Joe & Cathie Doyle
We have been customers of Courtney Heating and Cooling for 20 years. But they and other smaller companies have been bought up and they now go by Classic Aire or other company names. We had our summer maintenance almost two weeks ago which we tried to schedule at the beginning of the summer but they were too booked. Anyway, the young man that came said we had a leak and then suddenly the unit was icing up. He had added two pounds of Freon which we paid for at that time-$277. That was all weird because it was working fine when we he arrived. He advised against using it until a more senior technician could come which was scheduled for two days later. The other guy did come... read full review
Their customer service is a joke and they make all these promises and follow thru with none of them. I'm a month and a half out of the one year warranty and the best they could do was half price, yet they claim to sell reliable products but will not stand behind these products by doing the work on their dime. If your product is so good and the promises of having no issues for many years to come is not good enough we will charge you when the product fails right as the warranty expires. I would not recommend this company to anyone.
Randy conducted a very thorough inspection and servicing our system. He also informed us of further issues that may come up later on the system and presented himself in a very professional manner. The Randy! Joe & Cathie Doyle