Firstly, the laser was extremely painful from 1st treatment in Jan 2023- even with approved numbing cream. I could only manage 3 treatments then called it quits. Secondly, I had this reaction pictured to the laser. Pretty sure it’s a burn. Immediately after I looked in the mirror and was shocked. I showed my technician and she said it was a normal reaction and to just put antiseptic cream and hydrocortisone cream on it. It did go away the next morning but I still have permanent redness/scars (I'm getting married next year which they were aware of). I told the manager and she said it was a rare personal skin problem and it doesn’t happen to everyone but I’m just part of the 5% it can happen to. I have been getting waxed for years and never had any redness like this. Refunded me for the one treatment where I was burned but not the other two full face treatments and not other treatments on other body parts I was burned (totaling over $400). Thirdly, they shaved my face with a real razor instead of a dermaplane one stating it won’t make my hair thicker. It did as I knew it would because I have thick, dark European hair and I knew from a very young age not to shave anywhere you don’t want it growing back thicker. I have been going to an accredited medspa for 8 months now with little to no pain, NO REACTION, and great results. Showed my new laser tech the photos and my dermatologist and both said it was a burn. Safe to say I don’t think my skin was the problem.
Gretchen Jenson
Dec 2023
Miranda is a true professional explaining what she will do and why. She always makes me feel comfortable.
Isabella Gross
Dec 2023
I used to love Infinity when the girl I always went to was there but since she left, it’s gone downhill. I went once after she left and was done by the owner and I was left with a burn. I’ve heard from others that they were also burned. I suggest going elsewhere.
Anishika Ward
Dec 2023
The ladies are lovely but it took way too many sessions for the hair to be removed. I went for 2 years so I eventually stopped going. I’m looking for a speedy process.
Betty Green
Dec 2023
They saw me coming, I am an older African American female. She saw some gray strands. She stated the laser wouldn't pick up on the grays, so she referred me to electrolysis. I am now going for electrolysis. She was nice and friendly. She even looked up a few places for me to try. None of the numbers worked, but she tried. I am now going to SLU and I am working with Paige. She is wonderful too. I am sure Infinity would have been great, based on the reception I was given. I gave them a 4 based on the reception I received without services.
J C
Dec 2023
My experience her was at 5 stars. but I have not been back to this business in many years. I stopped going because of the treatment I received over the phone from the then receptionist who may still be there. I had an appointment. I called and had to cancel because of a last minute business issue. It happens from time to time.I realize that they are appointment based and it is inconvenient for clients to cancel last minute. But sometimes professionals like myself cannot help it. Rather than being understanding I received some pretty negative commentary from the receptionist. So, I never went back. If that had not happened I would likely still be a client and they would have received 5 stars. Because for me the experiences I did have there over numerous appointments were excellent.
Tassandra Crush
Nov 2023
Absolutely a fabulous place to be, as someone who has spent a great amount of time and money with this location I would recommend to ANYONE for any service they need. Lips, laser, hair, they do it all!!!!!! Julie is my #1 no shade and all LOVE to the other girls ??Service: Laser hair removal
Payal Patel
Nov 2023
Paid ahead of time for all sessions for body part as that was the policy… went 4 out of ? 6 -8 sessions …one session asked provider not to do face if shave required as very mild hair issue she did anyway which okay fine whatever got over it …but last session skin flare on leg was quite alarming as did not happen with other sessions …reported to whomever was working up front as provider treating another client… regardless never got call back …so upset never went back … took over 6 months for scarring to resolveService: Laser hair removal
Maddy K.
Nov 2023
Susanne was amazing. She was very attentive and did a great job. Loved getting to talk to her while I got my laser treatments!
Nish Brown
Nov 2023
I’ve been using them for years. Always a pleasant experience.
Erin R
Firstly, the laser was extremely painful from 1st treatment in Jan 2023- even with approved numbing cream. I could only manage 3 treatments then called it quits. Secondly, I had this reaction pictured to the laser. Pretty sure it’s a burn. Immediately after I looked in the mirror and was shocked. I showed my technician and she said it was a normal reaction and to just put antiseptic cream and hydrocortisone cream on it. It did go away the next morning but I still have permanent redness/scars (I'm getting married next year which they were aware of). I told the manager and she said it was a rare personal skin problem and it doesn’t happen to everyone but I’m just part of the 5% it can happen to. I have been getting waxed for years and never had any redness like this. Refunded me for the one treatment where I was burned but not the other two full face treatments and not other treatments on other body parts I was burned (totaling over $400). Thirdly, they shaved my face with a real razor instead of a dermaplane one stating it won’t make my hair thicker. It did as I knew it would because I have thick, dark European hair and I knew from a very young age not to shave anywhere you don’t want it growing back thicker. I have been going to an accredited medspa for 8 months now with little to no pain, NO REACTION, and great results. Showed my new laser tech the photos and my dermatologist and both said it was a burn. Safe to say I don’t think my skin was the problem.
Gretchen Jenson
Miranda is a true professional explaining what she will do and why. She always makes me feel comfortable.
Isabella Gross
I used to love Infinity when the girl I always went to was there but since she left, it’s gone downhill. I went once after she left and was done by the owner and I was left with a burn. I’ve heard from others that they were also burned. I suggest going elsewhere.
Anishika Ward
The ladies are lovely but it took way too many sessions for the hair to be removed. I went for 2 years so I eventually stopped going. I’m looking for a speedy process.
Betty Green
They saw me coming, I am an older African American female. She saw some gray strands. She stated the laser wouldn't pick up on the grays, so she referred me to electrolysis. I am now going for electrolysis. She was nice and friendly. She even looked up a few places for me to try. None of the numbers worked, but she tried. I am now going to SLU and I am working with Paige. She is wonderful too. I am sure Infinity would have been great, based on the reception I was given. I gave them a 4 based on the reception I received without services.
J C
My experience her was at 5 stars. but I have not been back to this business in many years. I stopped going because of the treatment I received over the phone from the then receptionist who may still be there. I had an appointment. I called and had to cancel because of a last minute business issue. It happens from time to time.I realize that they are appointment based and it is inconvenient for clients to cancel last minute. But sometimes professionals like myself cannot help it. Rather than being understanding I received some pretty negative commentary from the receptionist. So, I never went back. If that had not happened I would likely still be a client and they would have received 5 stars. Because for me the experiences I did have there over numerous appointments were excellent.
Tassandra Crush
Absolutely a fabulous place to be, as someone who has spent a great amount of time and money with this location I would recommend to ANYONE for any service they need. Lips, laser, hair, they do it all!!!!!! Julie is my #1 no shade and all LOVE to the other girls ??Service: Laser hair removal
Payal Patel
Paid ahead of time for all sessions for body part as that was the policy… went 4 out of ? 6 -8 sessions …one session asked provider not to do face if shave required as very mild hair issue she did anyway which okay fine whatever got over it …but last session skin flare on leg was quite alarming as did not happen with other sessions …reported to whomever was working up front as provider treating another client… regardless never got call back …so upset never went back … took over 6 months for scarring to resolveService: Laser hair removal
Maddy K.
Susanne was amazing. She was very attentive and did a great job. Loved getting to talk to her while I got my laser treatments!
Nish Brown
I’ve been using them for years. Always a pleasant experience.