Amazing customer service from Pearce! I had a question regarding ordering online and they responded to my email within minutes! Found out there was an error and they were so quick to making sure that was fixed and that I was satisfied!
If you run into an issue, I truly recommend contacting Pearce Photo directly and not trying to communicate to them through the school!
September 2024
Moved back here in 2020. Each year we order photos thru the school. Each year I pay upfront to Pearce. Occasionally we have an issue obtaining photos;
IF you have an unconventional/ non traditional name spelling, the system utilized has a possibility of not being able to match an order with a student/ athlete. This should not reflect negatively upon Pearce Photography. Simply reaching out via email or phone is the best way to confirm orders!
Having personally met with Mr Pearce, I am confident in his ability to deliver. He is a good man and one who is willing to hear, help and resolve!
we needed to reorder a picture of my daughters freshman sophomore and junior year. Donna said yes, for $30+ tax each pic and I’ll send you a copy digitally. I paid the $100 for 3 pictures, and then emailed her and said I paid the invoice but forgot to ask if any of the pics are where she’s wearing a gray Nike shirt, because I have this one. 40 minutes later I get the photo emailed to me that I already had.
Not the expectations I had when it comes to dealing with a locally owned business.
Amazing customer service from Pearce! I had a question regarding ordering online and they responded to my email within minutes! Found out there was an error and they were so quick to making sure that was fixed and that I was satisfied!
If you run into an issue, I truly recommend contacting Pearce Photo directly and not trying to communicate to them through the school!
Moved back here in 2020. Each year we order photos thru the school. Each year I pay upfront to Pearce. Occasionally we have an issue obtaining photos;
IF you have an unconventional/ non traditional name spelling, the system utilized has a possibility of not being able to match an order with a student/ athlete. This should not reflect negatively upon Pearce Photography. Simply reaching out via email or phone is the best way to confirm orders!
Having personally met with Mr Pearce, I am confident in his ability to deliver. He is a good man and one who is willing to hear, help and resolve!
I would like to take... read full review
we needed to reorder a picture of my daughters freshman sophomore and junior year. Donna said yes, for $30+ tax each pic and I’ll send you a copy digitally. I paid the $100 for 3 pictures, and then emailed her and said I paid the invoice but forgot to ask if any of the pics are where she’s wearing a gray Nike shirt, because I have this one.
40 minutes later I get the photo emailed to me that I already had.
Not the expectations I had when it comes to dealing with a locally owned business.