Woodbury Eye Clinic

Very professional doctor and courteous staff .

I had an absolutely amazing experience at Woodbury eye clinic. Everyone was so kind and attentive, I felt very valued as a patient. I would definitely recommend to my friends and family!

Dr. Cole is Amazing!! His depth of knowledge, eye exam and thorough testing and Consult after is by far the best!!!
I am so grateful I was referred to him.
I feel hope and help for my tired eyes/ tired vision / and dizziness.
Thank you, Dr. Cole and the wonderful team at Woodbury Eye Clinic!!

Great experience my Dr, was great

Great customer service — until you receive an invoice a year later for a service that was already paid for.

I've never experienced better price transparency at a medical appointment, very much appreciated! Great staff and services as well. This is my new eye care home.

Positive: Dr. Cole and his staff have provided some of the absolute best healthcare I have ever received. I have seen his team be professional, efficient and very skilled in what they do. I trust the team with my eye care needs. Dr. Cole also has a really positive reputation around the other healthcare professionals in the area. When you talk to him he is so clear and professional and you know he has a lot of knowledge of his field and can articulate it well. I think that is important when you are trying to navigate getting better.

I do still have issues with my eyes and had to go back but will be going elsewhere to continue care.

Why/Negative: They do not have their billing and administration together. I had two different insurances during my care there and they cannot figure out how to put in a simple claim to either insurance company and claimed they were not getting paid and put it to me to handle it when I have called and they were covered. They just want to get paid without doing work.

For the first insurance company I had, they told me they could not talk to anyone and that it was not covered. However, I called and it was covered. I received a full refund from the insurance company for everything because the vision therapy visits were fully covered. It seems like whomever is running the vision therapy front desk is over run and unable to handle this task to confirm coverage. Whomever is running the billing department also does not have the organization or actually want to resolve the problem of why they have these issues with insurance companies and just want to dump the bill on the patient and say I don’t know what to tell you. These appointments are really expensive so it’s not like you can just do this yourself and wait.

That is the point of saying you accept an insurance, if you accept it you do not adopt a LAZY policy and tell the patient to pay it yourself and go submit the claim yourself because the insurance company wont pay you. Well if that is happening, it sounds like you do not actually accept that insurance and the patient needs to have a clear accepted insurance list.

Kind and helpful staff.

They told me that my insurance would cover the visit, but it did not and have to pay out of pocket. They will never get my business ever again.

Wonderful staff