Totally Tan & Spa - Woodbury

Great friendly staff- they are so helpful and make you feel welcome. The rooms and equipment are clean and well taken care of.

Love it here! Always so kind and never pushy about sales

Such a clean and relaxing environment in Woodbury. They have a service for everyone and their individual needs/goals!! Also Stephanie, the regional manager of the area is so very sweet and great at what she does!

The staff at the Woodbury location and a t Stillwater have been amazing. Your nightmare begins when you attempt to cancel. You're required to cancel on or before the 20th of the money. I canceled on 9-23 to end the membership at the end of October.....more than meeting their policy. This starts your nightmare! You will receive multiple emails and ride messages about cancelling! Upon calling you get someone who plays dumb. The result? I will not go back and am now paying for all of October without using their services. At the corporate level this company is a hot mess! I feel sorry for the teams at the stores.....if it's so easy to deny cancellation to their customers we all know how they treat their employees! Go anywhere but here!

DO NOT GO HERE... Choose any other place, they rip you off. I went in and they offered me a special where you get tanning and use of some of the other spa options for $89/month. The first charge was over $200 with all the extra fees, then sold me a lotion that they said was 40% off $80. The charge came up to $90, it was 40% off the original price equaling $80... which is not how she said it then refused to refund it. When I called customer service they basically told me they dont care. I looked up the lotion they sold me.... it goes for $15 on amazon. So on to my first auto payment a month later. It was $150 a month not $89. They dont tell you abut all the extra random charges monthly. So finally I canceled, which you have to fill out a form for and they can either accept or deny it.... thats right they can deny you canceling your membership. Then they will put your account on freeze and charge you a freeze fee every month. I ended up having to cancel my card to get out of this. It was the most terrible experience the customer service was terrible and they price gouge the shit out of there products. This whole place is scammy and they dont care about there customers, they only care about getting as much money from you as possible.

Please read! Don’t get scammed!!

I recently moved to Woodbury from San Diego were I was a lead a tanning salon. I was looking around at many different options and overall chose this tanning salon because it was closest to me. I originally went to the salon for the first time and got a bottle of lotion for the free year of tanning. After the 7 days trial of the higher beds, i ultimately decided to get a membership. I got a membership on March 14th. I asked about a pro rate but was told I need to pay the full price and the membership start up fee at the time of sign up and then the following payment will be a prorated amount. Long story short, the next payment was more than the $65 membership. I called to request help and I was told that I was charged a prorated amount and have to pay another fee of $25 for WHAT???? This fee was never explained to me or mentioned to me… this makes me more upset than if the membership would’ve just been the regular cost bc 1 I didn’t not know this fee. When I called the man stated I signed the contract that said there’s another fee… the signature I gave was for the consultant reading me the form and I agree to a rate of $65 + tax and a one time fee of $25 to start the account. Now I am out $200 for half of a month of tanning!!!! And no - that is not including the bottle of lotion I purchased. If you add up all of the things I am being told I am paying for, it still does not even add up to $200 but my bank statements sure do.
Do better. Honestly. Give your clients the contract in paper before they sign. The only time I received the contract was after I had signed and do you really think the young girls working there are reading an entire contract out to a client? Be smarter than me and request a paper copy of the contract that you will sign, not a blank screen agreeing to bs.

What a scam and sham! I’m writing this review to express my deep disappointment with my experience at Totally Tan. My wife and I participated in a promotion for unlimited tanning for one year, conditioned on the purchase of a lotion bottle. We each spent just under $100 on our respective lotions, excited about the opportunity for unlimited tanning.

However, upon attempting to use the promotional tans, we were met with significant frustrations. It seems that they only honor one tanning bed for this promo, which has led to long wait times whenever we attempt to tan. To add to our disappointment, there is no option to upgrade to any of the many other open tanning beds available.

Nowhere in the promotional material or during the purchase process was it disclosed that the promo could only be used with this one specific tanning bed. This feels like a complete scam, and I am left feeling misled and frustrated.

I firmly believe that I am owed a 100% refund for this service that does not meet the expectations set when we signed up. I also feel it’s important to warn others to steer clear of this unscrupulous endeavor to avoid the same disappointment my wife and I have experienced.

Overall, I would not recommend Totally Tan based on this experience.

Guys if you can afford it pickup this spray tan primer for your face: trust me I’m cheap, but it’s worth it.

Smells amazeballs and tightens your face.💯

Lovely location, rooms are always clean and tidy and the staff is always friendly and courteous. I’ve been a member here since 2020 and have been very happy with this location. The staff members, shout out to Megan, Jackie & Cortney, who always greet me by name and know exactly what services I frequent!!! Keep up the great work ladies!!!

Can I just say how all the gals at Totally Tan are amazing! Megan always rocks! She is so knowledgeable and extremely kind! I always leave smiling!