About Floor & Decor
Reviews for Floor & Decor
Write a reviewHours
Monday: 7AM - 7PM
Tuesday: 7AM - 7PM
Wednesday: 7AM - 7PM
Thursday: 7AM - 7PM
Friday: 7AM - 7PM
Saturday: 8AM - 7PM
Sunday: 10AM - 6PM
Floor & Decor in Woodbury, Minnesota, offers unbeatable prices on a wide variety of flooring options, including tile, wood, stone, laminate, and luxury vinyl. The showroom is filled with high-quality flooring, cabinets, countertops, and installation materials, catering to both professionals and DIYers. Customers appreciate the expert design services and the convenience of free in-store pickup. Reviews highlight the exceptional customer service at this location, with staff members receiving high praise for their helpfulness and knowledge. One reviewer noted how a manager resolved a long-standing issue with a positive and customer-first attitude. Many customers have reported great experiences, citing easy online ordering, a fantastic selection of products, and friendly assistance from the staff. Sam, a key team member, has been particularly recognized for his expertise and willingness to help customers find what they need, whether it’s for bathroom tiles or flooring projects. Overall, Floor & Decor is celebrated for its outstanding service and extensive product offerings, making it a favorite choice for renovation needs among homeowners and contractors alike.
We have been working with them for a few years on various projects. Their customer service is the best I have seen at any place like this in the twin cities. Sam (manager) helped us with an issue that we have been having for over a year with our spigots. Once he could see it clearly was not something we were doing he did the right thing and immediately moved to solve the issue. I have NEVER seen such a motivated and positive response to an issue from a store like this. He did not make me feel guilty or argue with me. I showed him the evidence and instead of protecting his company he protected the customer. If you protect the customer first the company can ONLY benefit!...read full review
This was the best experiences I've had at a retail business in a long time. Very easy to order online and pick up. Incredible selection. The customer service people I dealt with were incredibly nice and helpful. Wish I could remember their names. They deserve high praise. : )
My new favorite place to be! Purchased my flooring and installed with the helpful tips from the sales staff. Sam at the Woobury location assisted me with a couple different bathroom wall tiles, then he personally loaded my cart and truck with my selection. Heading there for a back splash. Super convenient and the best selection.