About Totally Tan & Spa - Stillwater
Reviews for Totally Tan & Spa - Stillwater
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 6PM
Sunday: 9AM - 6PM
Totally Tan & Spa is an award-winning tanning salon and spa that offers the best equipment and services at great value. They believe that a great tan can help boost confidence and self-image, enriching one's life. The staff are generally prompt and ready to assist customers, and they maintain clean facilities and equipment. However, some customers have experienced issues with the consistency and reliability of the sunless tanning treatments and equipment. While the monthly membership is considered worthwhile by some customers, particularly for the variety of services like hydro massage, red light therapy, and infrared sauna, there have been reports of poor customer service experiences. Some customers have faced difficulties with canceling their memberships and have encountered unprofessional behavior, such as delayed openings and lack of responsiveness from management. Despite these challenges, the spa services, particularly the cocoon, are highly praised by customers who enjoy the relaxation and benefits they provide. The professionalism and customer service skills of some staff members, such as Mikayla, are also highlighted as positive aspects of the business.
Leaving this because I actually enjoy coming here and so do others I know. But this regional manager who has been here lately is 1. Awful at sales 2. Annoying and wasting our time. Many people who I know who go here are pretty loyal members. I am sitting in the parking lot waiting for me friend and just watched 2 people walk out in frustration. She wasted a full 5 minutes today attempting to “ up sell.” She also tried to upsell my mother to a higher level account when she already has the highest level, so that doesn’t show much care to the customers. Everything else is great literally besides her.
My mother Lisa comes here. This place is amazing. Amanda, the manager is absolutely amazing. Thank you so much for being so nice to my mom. She loves this place. She knows everyone's name and maybe one day ill get a tan. But ty
I've been going here for a while now and always have a great experience with the staff, but I really want to take a moment to shout out a visit I had recently, I believe her name was Jill (I'm so sorry if that's wrong) but I went in two weeks ago pretty distraught after getting news about my son and she literally was an angel, took care of me above and beyond with getting me calmed down via spa services and my normal tan/spray - I really needed someone to just give me kindness that night and I truly got it. I cannot thank her and this location enough for being a place I can go and just relax away from the stresses that are at home. Thank you to literally all the ladies...read full review