I had a medical emergency. This is the only clinic! ( I had a few appointments) who would not even try to reschedule. Not even offering sympathy or understanding or consideration of request. What a business. Guess we don't matter.
May 2023
Awful customer service! Took my 6yr old son to get his glasses adjusted that we had purchased at another associated eye. We were not greeted, in fact we were ignored. I then asked for help, to which I was answered in the most CONDESCENDING tone, no hello no how can I help you. It was "I just finished with someone, you need to wait". we then decided to go elsewhere to get adjustments. I'd steer clear of this location. they clearly don't value customers and allow employees to speak to customers in an unacceptable way.
January 2023
I commend Associated Eye Care for their dedication to patients. I had a torn retina last August, 2022. I was out of town and contacted Associated Eye Care with my concerns. Unfortunately, I wasn't given the information I needed for my eye. Due to this, I had surgery on that eye at Mayo Clinic. I contacted Associated Eye Care about my surgery. Triage took my complaint and were very supportive. I also spoke to the business office a couple times, in particular Amy, and was treated with the upmost care and concern for my situation. Associated Eye Care recognized their responsibility and paid all of my medical bills incurred on my eye. The response from Associated Eye... read full review
I had a medical emergency. This is the only clinic! ( I had a few appointments) who would not even try to reschedule. Not even offering sympathy or understanding or consideration of request. What a business. Guess we don't matter.
Awful customer service! Took my 6yr old son to get his glasses adjusted that we had purchased at another associated eye. We were not greeted, in fact we were ignored. I then asked for help, to which I was answered in the most CONDESCENDING tone, no hello no how can I help you. It was "I just finished with someone, you need to wait". we then decided to go elsewhere to get adjustments. I'd steer clear of this location. they clearly don't value customers and allow employees to speak to customers in an unacceptable way.
I commend Associated Eye Care for their dedication to patients. I had a torn retina last August, 2022. I was out of town and contacted Associated Eye Care with my concerns. Unfortunately, I wasn't given the information I needed for my eye. Due to this, I had surgery on that eye at Mayo Clinic. I contacted Associated Eye Care about my surgery. Triage took my complaint and were very supportive. I also spoke to the business office a couple times, in particular Amy, and was treated with the upmost care and concern for my situation. Associated Eye Care recognized their responsibility and paid all of my medical bills incurred on my eye. The response from Associated Eye... read full review