Step 1: Dentists of Highland Park canceled my original appointment without rescheduling me because one of their providers quit. It was up to me to reschedule. I made a new appointment.
Step 2: I was called prior to my new appointment by Abby for my updated insurance, which I provided. They weren't able to verify it by the next day when I arrived, but did not notify me of the issue. I didn't have my card on me when I arrived because I assumed they had my information from the day before. I was unable to have my appointment because they hadn't verified my insurance information. I interacted with Abby and Juan. Both were professional and polite, despite my frustration.
I called to provide it when I got home, speaking to Juan. The information they gave me matched what I thought I had provided. I also emailed a copy of the card. I was told that they would verify and get back to me.
They did not, so I followed up. I spoke with James at the front desk who I had not interacted with up to this point. James extremely rude when I tried to reschedule and accused me of providing the wrong insurance company and not knowing what my insurance was. James refused to schedule me within the calendar year.
I asked to speak with another person, and Juan was able to get me an appointment at the West Saint Paul location.
Step 3: I had a great experience with Andante at West Saint Paul. Dr. Thorson then (Egan) cleaned my permanent retainer aggressively and flossed multiple times. My retainer was damaged in the process, and she suggested I have it removed and be fitted for a removable retainer. It felt like a sales pitch to fix a problem that I didn't have walking into the office.
About Dentists of Highland Park
Dentists of Highland Park is a trusted dental office that prioritizes patient safety and comfort. The staff, including doctors and assistants, are kind, gentle, and knowledgeable, making patients feel at ease. Patients appreciate the customized financial solutions and welcoming atmosphere. The office offers a range of specialty services, including same-day crowns, whitening, oral surgery, and more, using advanced technology. Dr. Unger and Dr. Thorson provide great care, helping to calm nerves and making experiences like oral surgery and wisdom tooth extraction easier. The staff is friendly and accommodating, and reviewers have praised their kindness and expertise. Overall, Dentists of Highland Park is a great choice for St. Paul residents seeking comprehensive dental care with a convenient and friendly experience.
Reviews
Billing practices are horrible. they don't respond to your insurance company . instead they have you apply for smile generations card so they get paid in full . and you get screwed out of thousands of dollars. where ins would cover If they sent in required information requested
I love the dentist here they do such a good job. the staff are awesome. nice cleanly environment. i'm a regular here and been coming here since they open.
Photos
Hours
Monday 7AM - 4PM
Tuesday 8AM - 5PM
Wednesday 8AM - 6PM
Thursday 8AM - 5PM
Friday 7AM - 3PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
2096 Ford Parkway, Saint Paul, MN 55116
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