Place is kinda a joke. The showroom is extremely small, the tile selection is minimal. The person working the showroom has 0 design experience and was unable to help with anything. Once we found some tile we liked we found out that we either have to call the plymouth location or stop in to order the tile. If you are looking for tile you are probably better off going elsewhere for tile.
Marion Ensz
Mar 2026
Roseville and discount Kate-lo store Plymouth. I came in with the measurements of the shower wall and floor. Both places refused to give me an estimate of sq feet so I could know how much to order. One said she did not major in math and the other said we don’t calculate square feet, your contractor can do this. If you are in the business of selling by the square feet, provide square feet calculations! Lazy customer service is what I call this. I took my business to Floor and Decor. They provide whatever estimate at better prices. Yes I did figure out how to calculate square feet.
Manuel Kaubojac Hidanovic
Jun 2024
Jared the manger is stealing the tiles and selling for lower prices. contact him if you want cheaper tiles.
Justin Jennrich
Apr 2024
Kate-Lo is a great organization to work with!
Sarah Eri
Apr 2023
Although they have beautiful products, they have AWFUL customer service and extremely dishonest management. Better to take your business elsewhere.
Chris McClure
Oct 2022
I just need to share what a great employee Bill at the Roseville Kate-Lo location is. He personally walked me through the stone product that I was selecting, made sure it was exactly what I was looking for. He even offered to set a sample outside the store to pick up in case I didn't make it to the store before closing. He provided the product ID's, the number to the order desk, made sure everything was in stock and helped me select an immaculate piece of tile that was exactly what we were hoping for. Give this man a raise. He is a great example of what is lacking as far as sales and service at many places these days. Bill and Kate-Lo made a lifelong customer out of me. Photo attached for the finished product that would not have been possible without Bill's help.
Kane Loukas
Oct 2021
I am a builder and I use Kate-Lo constantly. They are my go to tile supplier. Great service, prices and selection.
Rebecca Zimmerman
Jun 2021
Kate-Lo was incredibly supportive throughout our unexpected bathroom remodel process. I worked directly with Jed, a very kind individual who was helpful in stretching our imagination for making our half-remodel look like anything but a patch job. At no point did Jed EVER push me to stick only with aKate-Lo tile purchase, as there were certain types of tile that they did not specifically carry. Nonetheless, even when it was decided that their color patterns would not match the 14 year old tile that was originally installed in our house, he continued to assist us. Customer service like this seems impossible to come by these days. If you're looking for a company that will do their best in helping you feel comfortable with your tiling process and not just about lining their pockets, Kate-Lo is who you want.
Mike B
Oct 2020
Changed unused tile return policy after tile was already purchased. Shady.
john guider
Place is kinda a joke. The showroom is extremely small, the tile selection is minimal. The person working the showroom has 0 design experience and was unable to help with anything. Once we found some tile we liked we found out that we either have to call the plymouth location or stop in to order the tile. If you are looking for tile you are probably better off going elsewhere for tile.
Marion Ensz
Roseville and discount Kate-lo store Plymouth. I came in with the measurements of the shower wall and floor. Both places refused to give me an estimate of sq feet so I could know how much to order. One said she did not major in math and the other said we don’t calculate square feet, your contractor can do this. If you are in the business of selling by the square feet, provide square feet calculations! Lazy customer service is what I call this. I took my business to Floor and Decor. They provide whatever estimate at better prices. Yes I did figure out how to calculate square feet.
Manuel Kaubojac Hidanovic
Jared the manger is stealing the tiles and selling for lower prices. contact him if you want cheaper tiles.
Justin Jennrich
Kate-Lo is a great organization to work with!
Sarah Eri
Although they have beautiful products, they have AWFUL customer service and extremely dishonest management. Better to take your business elsewhere.
Chris McClure
I just need to share what a great employee Bill at the Roseville Kate-Lo location is. He personally walked me through the stone product that I was selecting, made sure it was exactly what I was looking for. He even offered to set a sample outside the store to pick up in case I didn't make it to the store before closing. He provided the product ID's, the number to the order desk, made sure everything was in stock and helped me select an immaculate piece of tile that was exactly what we were hoping for. Give this man a raise. He is a great example of what is lacking as far as sales and service at many places these days. Bill and Kate-Lo made a lifelong customer out of me. Photo attached for the finished product that would not have been possible without Bill's help.
Kane Loukas
I am a builder and I use Kate-Lo constantly. They are my go to tile supplier. Great service, prices and selection.
Rebecca Zimmerman
Kate-Lo was incredibly supportive throughout our unexpected bathroom remodel process. I worked directly with Jed, a very kind individual who was helpful in stretching our imagination for making our half-remodel look like anything but a patch job. At no point did Jed EVER push me to stick only with aKate-Lo tile purchase, as there were certain types of tile that they did not specifically carry. Nonetheless, even when it was decided that their color patterns would not match the 14 year old tile that was originally installed in our house, he continued to assist us. Customer service like this seems impossible to come by these days. If you're looking for a company that will do their best in helping you feel comfortable with your tiling process and not just about lining their pockets, Kate-Lo is who you want.
Mike B
Changed unused tile return policy after tile was already purchased. Shady.
Ken Kiefer
Large selection, helpful sales staff