About Sears Appliance Repair
Reviews for Sears Appliance Repair
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Monday: 6AM - 10PM
Tuesday: 6AM - 10PM
Wednesday: 6AM - 10PM
Thursday: 6AM - 10PM
Friday: 6AM - 10PM
Saturday: 6AM - 10PM
Sunday: 6AM - 10PM
Sears Appliance Repair has been a trusted provider of appliance repair services since 1956, receiving over 850,000 5-star reviews nationwide. Their local repair technicians are skilled in fixing a wide range of appliances, including water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, and cooktops, no matter the brand, make, or model. Customers can expect same-day or next-day appointments, where technicians will diagnose the issue, explain it, provide an estimate, and complete the necessary repair work. All repairs come with a 90-day satisfaction guarantee, ensuring customer satisfaction. Reviews highlight the technicians' helpfulness, efficiency, and professionalism, with one customer noting the great service from technician Caleb, who quickly installed a part. However, some customers have expressed frustrations with scheduling issues and service coverage, noting a lack of timely communication and support from the phone representatives.
Scott was very professional & tho he didn't come to my house, due to the brand of my range is not serviced by Sears.; he took the time to search for an answer or a direction to point me in. I greatly appreciate his time & assistance.
My husband delt with the situation as I was at work but my husband said many kind words about the experience and my husband is hard to please or even set a positive impression upon.
Tech Caleb had a cancellation and spent 15min at most to simply install the part.
He was great.
As for the folks that answer the phones, your company should provide the means to invoke necessary expediting when customers don't get service appointments twice and end up with a third appointment 2wks later from the original slot when it was not the fault of the customer. Your 'system' is simply catering to the convenience of your people and not the inconveniences experienced by your customers.
I would be interested in discussing further my frustrations with this unfortunate experience. Thanks for your tech saving the day