Ulta Beauty is a popular beauty retailer in the US, known for its wide range of products and services. Customers can choose from over 25,000 products from 500 brands, including popular names like Tarte, Fenty, and CHANEL. The retailer also offers exclusive products from brands like Kylie Cosmetics, Olaplex, and Colourpop.
In addition to its retail offerings, Ulta Beauty is praised for its salon services. Customers have shared positive experiences with stylists such as Maddie, Julie, Kajsa, and Joe, who are recognized for their talent and ability to provide hair coloring, cutting, and styling. One customer mentioned that their hair looked beautiful the morning after a night of partying, thanks to the quality of the salon service.
The retailer's Conscious Beauty initiative attracts customers by offering products that meet ethical standards like vegan, cruelty-free, clean ingredients, and sustainable packaging. Staff members are helpful and attentive, making it easier for customers to find products that match their values. Customers also appreciate the convenience of accessing specific preferences across different locations, especially travelers.
Recent reviews highlight the friendly and helpful customer service at Ulta Beauty. Customers have felt well accommodated during returns and exchanges, with staff meeting their needs. One shopper visited the Richfield location to find the perfect color for their skin tone, and Heather, a patient and attentive associate, helped them through the process. She offered makeup application at the beauty station, provided feedback, and ensured the customer left satisfied. The customer expressed gratitude for Heather’s care and even received a gift before leaving, describing the experience as excellent. Another customer appreciated the quick, friendly service and the chance to find in-stock products from discontinued lines, making their shopping experience enjoyable. Overall, Ulta Beauty is highly regarded for its wide product selection, quality salon services, and personalized customer care.
