Garden Center at The Home Depot

Jul 2022

A gentleman in the back working in appliances didn't bother to understand what I needed or go into detail about what could have worked for an AC in my house- also the customer service in the front didn't know what kind of AC would properly fit my wall or have any knowledge and what would work as well. I feel like I could be a better salesman or a more caring worker than that. Horrible way to go about running a store.

Nov 2021

At the entrance a younger man pointed me to where to look for an item for ghafari. I went to the garden center and the lady who was there told me she doesn't think they have it but there is another gentleman in the back who might know. So I went to that other gentleman was busy, he finished his work and he walked all the way inside show me where that item was. Very helpful.Easy access to Highway 494 and plenty of parking. They seemed well staffed today including a gentleman giving candies to children. In Sweden they give candies to children only on Saturdays. Maybe you should have the same philosophy here in USA.Praying and leaving was relatively fast. The place was clean and very busy for Saturday morning. Shelves and items were properly put in their respective places.I would say it was a pleasant experience.

Mar 2021

Went into this store Sunday evening with smoke coming out of my ears - my order needed for Monday morning for arriving contractors and promised by Friday, and had not arrived. Some bearded guy with a beard (Rex - how can you not remember that name) greeted me with a twinkle in both eyes (couldn't see his smile behind the mask) and "how are you today?" I wanted to punch him for being so cheery and ruining my bad mood. Expecting things to get worse when some newbie in customer service (Brenda) decided she would try to help, she didn't disappoint. She looked up the order and informed me the order was "scheduled to be picked Monday." WTF! It was supposed to be here Friday!!! Desperate now, she directed me to aisle 5 for other available options, and unfortunately, I found one that was both better and cheaper. The ear smoke turned to frosting when a manager gave me a credit for the replacement product - actually ran after me while I was walking out the door. Didn't get her name. When I got home, there was also a credit for the undelivered product. This epitomizes customer service. EXCEPT:please bring back the free coffee. I really miss it in the morning.