A company’s real character shows in how it treats long-term customers, and our experience made it clear that customer relationships here only matter until they decide otherwise. Twenty years apparently counts for nothing.
I would caution anyone considering this accountant to think twice. If they can treat a loyal client this way after two decades, you should assume you are just as replaceable.
This accountant showed my wife and I exactly how little customer loyalty matters to them.
After 20 years of business, being dropped as a client made it very clear that long-term relationships mean nothing here. That is not just disappointing, it says a lot about their character and how they run their business. If they can throw away a 20-year client that easily, then people should be very careful about trusting them with anything important.
I would never recommend a business that treats loyal customers as disposable. There are plenty of accountants out there. Find one that actually values the people who keep them in business.
107 South Broadway Street, New Ulm, MN 56073
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.