Hands down TESLA has the most unwilling customer service team of any company I have dealt with. They will not support their own vehicles. Along with their reputation in the repair community is even worse. We have no repair place with in 100 miles of where we live. That will touch repairing any part of a Tesla. They all have the same response when I tell them I have a Tesla. We would touch them for ANY REASON, as Tesla is too hard to work with and most offen will not provide parts for any repair. In my case all i want to do is replace the glass sunroof.
Mar 2023
Today we had an interaction with manager Kaitlin from Eden Praire. We applied for tesla, but never proceeded with the order. The purchase contract was never signed, and we never legally agreed to enter it. It states on the website (screenshot attached) and I looked through TESLA FAQ too, that the deposit is fully refundable up until we enter the contract. Since we never entered the contract, I would like the deposit to be refunded. However, Kaitlin is denying my request to process the courtesy refund. I think the language on the website is very misleading and confusing, and is structured in a way to confuse customers. Either way - I was misled. Services were never recieved,...read full review
Aug 2022
The customer service agent in the store had me drive to the Eden Prairie location 4 different times to fill out information on something thing they already had. When I asked for a manager the guy refused and said that he was the only one that could help me. I asked about the paperwork and he lied several times on why and how to send the information. People like this give Tesla a bad name!
Hands down TESLA has the most unwilling customer service team of any company I have dealt with. They will not support their own vehicles. Along with their reputation in the repair community is even worse. We have no repair place with in 100 miles of where we live. That will touch repairing any part of a Tesla. They all have the same response when I tell them I have a Tesla. We would touch them for ANY REASON, as Tesla is too hard to work with and most offen will not provide parts for any repair. In my case all i want to do is replace the glass sunroof.
Today we had an interaction with manager Kaitlin from Eden Praire. We applied for tesla, but never proceeded with the order. The purchase contract was never signed, and we never legally agreed to enter it. It states on the website (screenshot attached) and I looked through TESLA FAQ too, that the deposit is fully refundable up until we enter the contract. Since we never entered the contract, I would like the deposit to be refunded. However, Kaitlin is denying my request to process the courtesy refund. I think the language on the website is very misleading and confusing, and is structured in a way to confuse customers. Either way - I was misled. Services were never recieved,...read full review
The customer service agent in the store had me drive to the Eden Prairie location 4 different times to fill out information on something thing they already had. When I asked for a manager the guy refused and said that he was the only one that could help me. I asked about the paperwork and he lied several times on why and how to send the information. People like this give Tesla a bad name!