Lawn Care in Maple Grove

“Following is the text of feedback email I send to West Metro Lawn and Snow:

Hi; this has been my first season as a customer for your lawn services and as we reach the end of the season wanted to take the opportunity to provide you with feedback on my experience during this season

My lawn started the season heavily damaged by vole activity during the winter. The way your team managed cutting height and treatments during the season resulted in an outstanding recovery that was beyond my expectations. My lawn has never looked as good as it does. Your team has done a fantastic job taking care of it and the services provided (I bought the full package of your lawn services). They have executed things not only by committed schedule but have taken incredible care on executing it with excellence taking care of running the equipment without damaging any of the common features in a lawn (flowerbeds; gutter spouts etc.). People make a difference in a service business such as yours. Keep taking care of your employees; training them and please extend this recognition to them. They deliver a great customer experience that is what sustains your brand.

Your services are not the cheapest in the industry and that is PERFECTLY FINE!! You are delivering a superior experience and value proposition for your customers, and you have earned my repeated business for next season. Please do not fall into the spiral of death that is a race to the bottom versus your competition.

The only (minor) opportunity for improvement I would raise is the possibility of your mowers to mulch the clippings as they work through the lawn; clumps of cut grass were visible after mowing services and it would be awesome is the mowers would mulch these and reintegrated them to the lawn. Again, a minor item for improvement and quite frankly I am not sure if commercial mowers have this functionality.

Thank you for all you do; please share this feedback with your crew and keep up the magnificent work!!“

“We have used CB for almost 20 years. They expertly installed our sprinkler system in 2006 and have maintained it since then. They always respond in a timely manner to our requests for help and always seem to get to the root of our issue. I would highly recommend using CB.
Ken R, a very satisfied customer!“

“Todd offers great service and my lawn looks amazing! Highly recommend for all lawn
needs.“

“Jason and his team did a great job building our stone fire pit! They worked in miserable weather to stay on schedule and turned a once useless part of our yard into the most used area!! We will definitely be calling them back for future work!“

“I hired Dickey's to landscape my backyard after I removed a tree. Very impressed by the quality of work and speed in which they completed the job, and for a very reasonable price!! Will be using Dickey's again in the future no doubt“

“They took care of plowing for me last winter and did a great job. Fair pricing and great service.“

“Brian really saved the day. I got in a jam and needed plowing a few days out from the recent monster storm. I reached out to a handful and he was by far the most responsive, upfront, and professional. I have a large and difficult driveway and he just flat nailed it. His rate was also very reasonable - especially given the circumstances. I can't say enough about his service and professionalism - and really a great guy to deal with too. Don't hesitate to call on him for anything you need help with. You absolutely won't be disappointed!“