Lakeville Family Eye Care

Friendly, helpful and knowledgable!

GREAT SERVICE AND PROFESSIONALISM! THANK YOU DR. MATTSON.

I am new to the area and they were able to get me in right away! Doctor and staff were amazing. I found my new hometown eye clinic!

Dr Mattson is wonderful! He spent quite a bit of time with me as I was experiencing several different issues. I was anxious about what I was going through, but felt reassured that I was in good care. I talked with Lisa the most, but all the front staff are very friendly.

Professional Experience Friendly staff

Local Warning: My Experience at Lakeville Eyecare I want to share what happened to me recently at Lakeville Eyecare so others in our community are aware — and hopefully can avoid the same situation. I went in and gave them my healthcare insurance card, not a vision card. They told me I wasn’t covered for contacts or glasses because they didn’t find me under VSP and I was about to leave. But a staff member litterally snatched the card out of my hand and said they could still do the eye exam with it, so I scheduled an appointment. A few days later, they said they left me a voicemail saying I wasn’t covered and would need to pay out of pocket — but I never got that message. When I arrived for my appointment, they never brought it up, and instead asked for my card again and said they needed to hold onto it until the appointment was over. I found out about the message when I was presented with the bill and was told I have to pay out of pocket. When I raised concern the woman at the front desk told me I see you were left a message about not being covered and you’ll pay out of pocket. Why wasn’t this brought up when they took my card again? I told them I did not want a contact lens fitting, just a basic eye checkup. After the exam, they told me they went ahead and did the contact fitting anyway, and now I owed nearly $500 (with a “discount” bringing it down to $300+ for same-day payment). While I was explaining how upset I was, something unexpected happened: the only other person in the waiting room — a woman — got up and canceled her appointment on the spot. When they asked why, she said: "Clearly it seems like you’re ripping people off." And she walked straight out the front door. To that woman — thank you. Your reaction said everything. Lakeville eye care will lose business over deceptive practices. When I told the woman at the front desk that my two kids — who’ve both gotten glasses and contacts here — will never be returning, and neither will I, the woman asked me, “Well, what do you want us to do?” I told her, “I guess there is nothing I can do,” laid my card on the counter, paid, and left. And here’s what really hits home: The name Lakeville Eyecare uses the name of our community — Lakeville — yet they’re conducting business in a deceptive, misleading way that doesn’t reflect the honesty and trust people in this area value. I’ve never made a post like this and never left a bad review in my life.

I had an urgent need to be seen because I experienced a cut in my eye. I called Lakeville Family Eye Care and asked if they had any same day appointments available for a new patient. I explained my situation and they got me in two hours later. The patient care I received from my initial call through my exam with the exceptional Dr. Cassin, was top notch! Thank you, LFEC! I’ve now found my new eye clinic!

I had an exceptional experience from start to finish. Very talented staff. They care a lot about their customers and they’re very knowledgeable about their products and services. Can’t thank them enough for a wonderful experience!

Dr Cassin was wonderful. He explained everything well. Had reviewed my old records and know exactly what was needed to be done. Very happy!

Everything was great!!