Voyage Healthcare - Crystal

Unfortunately, once again my husband was charged for a second office visit during his yearly physical. He made sure to not ask or bring up any new medical concerns. Dr. Merkel stated that lots of complaints have been coming in on this issue of getting billed for several office visits in one appointment. As a general practice this seems to be the norm at this office, as my 28 year old son was also charged for three different types of visits just to renew a medication he’s been on for years in early August. It’s a wonder why medical insurance costs have skyrocketed for individuals. Please do better and put your patient’s first not your profit!

At risk of making it harder to get an appointment, I just want to recommend Dr. Krieger to every person who not only wants great medical care, but also an incredibly thorough consultation. I have had hypothyroidism for 20 years, among other health issues, and Dr. Krieger took a considerable amount of time to educate me on the anatomy and chemistry involved. I've read about it online, but never have I had someone who was eager to answer all my questions and understand my health. In addition, Dr. Krieger is the first doctor who has taken my weight seriously. In the age of "fat acceptance," a lot of healthcare professionals have taken to medicating the problems caused by weight, rather than actually working with the patient on the root causes. I came in with a pre-existing weightloss plan, and he gave some very good advice based on studies on how I can fine tune it. But as someone who struggled with weight in the past, he also had a tremendous amount of empathy and experiential knowledge. I simply can't recommend him enough. They also have a number of different specialties under one roof, including a podiatrist and a colorectal specialist, among others. The staff at Voyage is also amazing. The receptionists are happy to see you, the nurses are fun and engaging, the phlebotomist is hilarious, etc. And the clinic itself is very convenient, clean, spacious, well-lit, and easy to navigate. My only gripe is they have a pretty outdated online patient portal. Only certain types of appointments can be made online, and the patient records and messaging system are a little clunky. I'd like to see them upgrade that software, but I'm telling you the treatment I receive there makes that minor inconvenience trivial. Oh, and they're still doing the silly "clean pen/dirty pen" bins that were popular during covid but were about as effective at preventing viral spread as the completely made-up "six feet" rule. Masking is optional for both patients and staff, though. If you're super turned-off by the silliness from the 2020-2021, then you might be turned off here. But I think you'd be hard-pressed to find a medical clinic that isn't still going through some of the motions. As someone who runs in those skeptical circles, I figured I'd acknowledge it.

I was very careful to not ask any questions at my “well” visit after the extra charges I paid last year. But Dr Meher asked me a question that I foolishly answered and now I’ve been charged for an additional office visit. There is no value in these visits if I can’t discuss my preventative health concerns. American healthcare is only about making money, not addressing one’s health. Either I skip these “well” visits in the future or I just don’t say anything to anyone during my appointment. Regardless I won’t go back to Voyage or Dr Meher because money is more important than a patients health.

After a 10+ year run of being a patient and advocate of Voyager Healthcare I’m terminating the relationship. I was billed for services I didn’t receive and charged $189.89 which I’ve disputed for over 9 months to no avail. This was a pure money grab on behalf of Voyager Healthcare and clearly they value unscrupulous practices over integrity and patients. Despite having referred friends in the past, I no longer recommend them.

I love my doctors, Dr. Krieger and Dr. Khan--smart, compassionate, resourceful doctors.

Through check up, answered any questions I had and with a calm friendly attitude5

Staff —all staff from check in to check out—very friendly & professional. Michelle Wark has been my primary care provider for many years, she’s the best!

All staff have been wonderfully accommodating and patient with my son who has severe medical anxiety. Voyage is amazing!!

Everyone at Voyage is wonderful!

Voyage Healthcare does a fantastic job. Dr. Krieger is outstanding. The nurses and staff all do a great job.
I highly recommend.