Mayo Clinic Store - Austin

Hattie from the Austin Mayo Store helped me with getting a new c pap machine and supplies. She was pleasant and accommodating. Another example of customer service at the Austin Store. Thank you Hattie!!

Facilities - Clean and modern Staff - Friendly, knowledgeable, and beyond reproach Level of care - Top notch My grandfather was visiting and ended up in the hospital for 5 days. He was in the ER and then in the ICU. The staff in both departments were amazing, as well as any staff that came in contact with him from janitorial to nutrition. There was a lot of family members that were in and out throughout his visit and each time, the staff would carefully explain the situation and answer any questions they could. At no point did they seem annoyed they had to explain things for the 10th time. My grandpa said the meals were better than expected. Additionally, the ER doctor decided to conduct a CT scan prior to prescribing him a medication because she was concerned that if he had a blood clot in his lungs, the medication would make that worse. Sure enough, there was a blood clot there. I believe her forward thinking to look at the patient as a whole and not just treat the problem at hand saved my grandfather's life. While it was unfortunate he had to go to the hospital, it was a blessing that it was here. My family and I also go here for all our routine care and we only have excellent things to say about our doctors and their teams. I have heard negative comments from people about Mayo-Austin, but in all the years I've been a patient, I have no idea what they are talking about.

The nurses in the ICU are awesome. My grandma was in for a few days and they were on top of things with her. An added bonus they brought us delicious cookies when we were staying overnight keeping an eye on our grandma.