About Firestone Complete Auto Care
Firestone Complete Auto Care in Wixom, MI, has been helping neighbors since 1926, offering a wide range of services for all vehicle needs, from maintenance to tire sales and repairs. Customers appreciate the friendly and professional staff who provide exceptional service. One reviewer shared a positive experience of getting a flat tire fixed promptly while visiting from out of town, highlighting the team's efficiency and kindness. Another customer praised the knowledgeable staff for their honest assessment when a tire needed replacement due to a hole caused by a sharp rock. They appreciated the clear explanations and options provided, making the process informative and pleasant. The welcoming atmosphere at Firestone is noted, with many customers feeling comfortable and respected, particularly women who often face challenges in auto care settings. The staff, including manager Jim and John, are described as professional, courteous, and trustworthy, consistently doing only what is necessary at a reasonable price. Customers also value the honesty and transparency of the team, which keeps them returning. Overall, Firestone Complete Auto Care in Wixom is recognized for its reliable, affordable, and customer-focused service, making it a top choice for local residents.
We have been looking for a new place to take our cars, and this will definitely be the place from now on. Joe and Adam always go above and beyond for me and my boys’ cars. They answer all our questions and we have never had any issues. If you are looking for a great mechanic (Adam), a great salesman (Ben G) and a great manager to work with (Joe) - then I highly recommend this shop.
Initially I had a really unpleasant experience. Joe the store manager reached out to me and turned my experience around. I really appreciated him and how he did his best to change my experience and I left very satisfied. Thank you again!
My most recent experience was fantastic! They were able to take me the same day, communicated well about repairs needed, timeline for completion, and was honest about not needing to perform a flush as originally thought necessary reducing my bill significantly. They always take care of my needs, are very professional, and tell the best jokes! I’ll always take my truck and any future vehicles here. These guys are the best!