Henry Ford Medical Center - Troy

Henry Ford Medical Center in Troy offers a range of healthcare services, including adult primary care, behavioral health, dermatology, orthopedics, reproductive medicine, and infertility. The center also provides lab, pharmacy, and radiology services. Patients generally appreciate the quality of care from the doctors and staff, with many mentioning that the healthcare providers are thorough, caring, and attentive. For example, dermatologists like Dr. Fakhoury and Dr. Axelson receive positive feedback for their detailed explanations and compassionate approach, especially when treating children. The staff, including receptionists, are often described as helpful, friendly, and dedicated, with some going above and beyond to assist patients. However, patients frequently mention issues with scheduling and punctuality. Many report long wait times—ranging from 15 minutes to over two hours—and note that the front desk does not communicate wait estimates. There are also concerns about scheduling errors, such as a missed appointment for a child's surgery due to last-minute mistakes, leading to frustration. Despite these challenges, the overall experience with the medical staff and services is positive, emphasizing the center’s skilled providers and caring approach, though improvements in scheduling and communication are needed.