About Henderson Imports, Ltd
Henderson Imports, Ltd. is a trusted source for bagpipes and bagpipe supplies. They offer a wide range of products, including McCallum, Naill, Wallace, and Peter Henderson bagpipes, smallpipes, and pipe band drums and uniforms. With a real store and friendly experts, Henderson's provides exceptional customer service, both online and in-store. Online orders are processed quickly, with extra touches added to the package. The staff is knowledgeable, helpful, and polite, taking the time to answer questions and provide resources for beginners. They offer free bagpipe setup and have a well-designed website with detailed product descriptions and pictures. Whether you're a novice or experienced piper, Henderson's is a go-to destination for all your bagpipe needs.
My wife and I walked in the store not knowing anything about the gifted pipes I received from my nephew and we were treated with the upmost respect, even though we knew nothing about bagpipes. The staff took time to explain in depth on what we had and showed us the good and bad. We were never pressured to make a purchase and were given alternatives ways to proceed. One of the most pleasurable experiences I have ever had with a business. These are the people I will spend my money with and so should you.
Could not be more pleased with my online ordering experience. I live in Alaska and the items came quickly and arrived in perfect condition. If you have an online order, this company will treat you right and put some extra touches in the package. If you need an item this company sells, I highly recommend ordering.
I was introduced to Henderson’s by Matt Willis, a bagpipe instructor in Carrollton, TX (and his very educational YouTube channel). I purchased a practice chanter and misc. supplies from Henderson’s and was impressed with the customer service. After learning a few tunes, I decided to order my first set of highland bagpipes from Henderson’s. I called Kate on Oct 9, 2023, and I have to say that she is the very definition of best-in-class customer service, helpfulness and product knowledge when helping me decide on the brand and design of the pipes and all needed supplies. She displayed the same level of customer service to answer my questions during several follow-up...read full review