My rate is a 4-star because Blue Pearl has made some major improvements over the last few years. Some years back the customer service was horrible. And now that those employees who worked the phones and at the front desk are no longer there, I've been very satisfied with the service received.
From day one, I have received excellent service from the ophthalmology department (top-notch service). Also, when one of my dogs was gravely ill (kidney disease), after a 10-day hospitalization at BP (in 2020), I was able to bring her home and meticulously care for her, which allowed her to live 3.5 more years. I am forever grateful for that.
My 50 pound mutt had an ACL surgery. I compared prices and this clinic was the same price or cheaper than others. Dr. Karen Maxwell warned me that after the first ACL is repaired, the other ACL often gets torn as well. I appreciated her honesty but hoped for the best.
Everyone who saw my dog was shocked at how well she did post surgery. Unfortunately, she did tear her other ACL about 6 months later. Because she did so well with the first surgery, I had the other knee done. That was 4 months ago. Now she is just thriving and living her best life! She is 10 years old, but these surgeries made her a puppy again! She just runs and runs - no one would think... read full review
February 2026
Most importantly - they saved my dogs life! Amazing. They diagnosed the problem quickly (rat poison which we had no idea he’d eaten) and started treatment immediately. They took excellent care of him, and were pretty good about staying in touch and keeping us updated. The doctors were very thorough and the nurses and other staff very kind.
The only down side is the exorbitant cost. But I also know it does cost a lot to take care of these animals. It’s just an extra stressor in an already stressful situation.
My rate is a 4-star because Blue Pearl has made some major improvements over the last few years. Some years back the customer service was horrible. And now that those employees who worked the phones and at the front desk are no longer there, I've been very satisfied with the service received.
From day one, I have received excellent service from the ophthalmology department (top-notch service). Also, when one of my dogs was gravely ill (kidney disease), after a 10-day hospitalization at BP (in 2020), I was able to bring her home and meticulously care for her, which allowed her to live 3.5 more years. I am forever grateful for that.
If... read full review
My 50 pound mutt had an ACL surgery. I compared prices and this clinic was the same price or cheaper than others. Dr. Karen Maxwell warned me that after the first ACL is repaired, the other ACL often gets torn as well. I appreciated her honesty but hoped for the best.
Everyone who saw my dog was shocked at how well she did post surgery. Unfortunately, she did tear her other ACL about 6 months later. Because she did so well with the first surgery, I had the other knee done. That was 4 months ago. Now she is just thriving and living her best life! She is 10 years old, but these surgeries made her a puppy again! She just runs and runs - no one would think... read full review
Most importantly - they saved my dogs life! Amazing. They diagnosed the problem quickly (rat poison which we had no idea he’d eaten) and started treatment immediately. They took excellent care of him, and were pretty good about staying in touch and keeping us updated. The doctors were very thorough and the nurses and other staff very kind.
The only down side is the exorbitant cost. But I also know it does cost a lot to take care of these animals. It’s just an extra stressor in an already stressful situation.