Can’t give a fair rating because my dog has never been seen here. But I’ve been trying to get in touch with them for 2 weeks. Have tried to call multiple times. Each time I’m on hold for upwards of 10mins and still no answer. At this point I’m canceling the appointment.
Alen Burke
Jan 2026
Have the pet plan on our dogs. They always take good care of them.
C Williams
Dec 2025
Really not happy with this location or their employees for signing up someone else on MY account with their own email, phone number and payment method without MY authorization for them to default and now MY credit is being affected and there’s absolutely NO RECOURSE or HELP from the company. I guess that’s what you get for being a customer for over 13 years. Save your money and headache and go elsewhere.
Sandy Fields
Nov 2025
I have nothing but good things to say about Banfield. They treat my Gracie as if she were their own. They explain things very clearly so that I can easily understand what's going on and what to expect.
Monica Morgan
Oct 2025
I had a great experience at Banfield Pet Hospital of Southfield with my dog, Magic. From start to finish, the staff made my dog Magic and I feel valued and cared for. Check-in was a breeze thanks to Sydney, who was quick and efficient while maintaining a friendly demeanor. She made the whole process seamless, which I really appreciated.
Once we were in the exam room, Jessica stood out with her warm and personable approach. She was not only efficient but also showed genuine concern for Magic’s well-being. She asked detailed and thoughtful questions, which put me at ease right away. Her empathetic nature worked wonders—not just for me but for Magic too. Magic felt comfortable enough to go with her into the back to be examined, which says a lot considering how nervous he usually gets at the vet.
Afterward, Dr. Bean came into the room with Magic and impressed me with her friendly, knowledgeable, and professional demeanor. It was clear she genuinely cared about figuring out what was wrong with Magic. She took the time to listen to all of my questions and concerns, which is extremely important to me as a pet owner. Knowing I could meet the veterinarian, ask my questions directly, and have them thoroughly answered gave me great reassurance.
Magic was happy and relaxed when we left, which meant the world to me. A positive experience for my pet is always my top priority, and Banfield delivered beyond my expectations. I highly recommend the Southfield location for anyone looking for top-notch care and an amazing, compassionate team.
Thank you, Dr. Bean, Jessica and Sydney for making Magic's visit such a positive one!
Debra Boykin
Sep 2025
Very nice .. doctor explained everything… they really care about getting lily her proper health treatment
Mike Mouranie
Sep 2025
Awesome team!
Krystal Melton
Sep 2025
The vets have always been caring and helpful with all 3 of my fur babies!
Connie Dandy
Sep 2025
Dog Healthcare Plan, Dental cleaning,
Rich K
Jul 2025
Amazing staff, went the extra mile to make my dog's final moments the least stressful as possible with my specific requests. Thank you!
Bryonna Williams
Can’t give a fair rating because my dog has never been seen here. But I’ve been trying to get in touch with them for 2 weeks. Have tried to call multiple times. Each time I’m on hold for upwards of 10mins and still no answer. At this point I’m canceling the appointment.
Alen Burke
Have the pet plan on our dogs. They always take good care of them.
C Williams
Really not happy with this location or their employees for signing up someone else on MY account with their own email, phone number and payment method without MY authorization for them to default and now MY credit is being affected and there’s absolutely NO RECOURSE or HELP from the company. I guess that’s what you get for being a customer for over 13 years. Save your money and headache and go elsewhere.
Sandy Fields
I have nothing but good things to say about Banfield. They treat my Gracie as if she were their own. They explain things very clearly so that I can easily understand what's going on and what to expect.
Monica Morgan
I had a great experience at Banfield Pet Hospital of Southfield with my dog, Magic. From start to finish, the staff made my dog Magic and I feel valued and cared for. Check-in was a breeze thanks to Sydney, who was quick and efficient while maintaining a friendly demeanor. She made the whole process seamless, which I really appreciated.
Once we were in the exam room, Jessica stood out with her warm and personable approach. She was not only efficient but also showed genuine concern for Magic’s well-being. She asked detailed and thoughtful questions, which put me at ease right away. Her empathetic nature worked wonders—not just for me but for Magic too. Magic felt comfortable enough to go with her into the back to be examined, which says a lot considering how nervous he usually gets at the vet.
Afterward, Dr. Bean came into the room with Magic and impressed me with her friendly, knowledgeable, and professional demeanor. It was clear she genuinely cared about figuring out what was wrong with Magic. She took the time to listen to all of my questions and concerns, which is extremely important to me as a pet owner. Knowing I could meet the veterinarian, ask my questions directly, and have them thoroughly answered gave me great reassurance.
Magic was happy and relaxed when we left, which meant the world to me. A positive experience for my pet is always my top priority, and Banfield delivered beyond my expectations. I highly recommend the Southfield location for anyone looking for top-notch care and an amazing, compassionate team.
Thank you, Dr. Bean, Jessica and Sydney for making Magic's visit such a positive one!
Debra Boykin
Very nice .. doctor explained everything… they really care about getting lily her proper health treatment
Mike Mouranie
Awesome team!
Krystal Melton
The vets have always been caring and helpful with all 3 of my fur babies!
Connie Dandy
Dog Healthcare Plan, Dental cleaning,
Rich K
Amazing staff, went the extra mile to make my dog's final moments the least stressful as possible with my specific requests. Thank you!