About Ulta Beauty
Ulta Beauty is the US' largest beauty retailer, offering over 25,000 products from 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The store's Conscious Beauty section includes vegan, clean, cruelty-free, and sustainable options. The Salon at Ulta Beauty provides a range of services, from haircuts to lash extensions, with the option to book appointments online or walk in. Customers often praise the friendly and professional staff, highlighting how staff members are very helpful and dedicated to ensuring customers find exactly what they need. The General Manager is well-regarded for their wonderful service. Many customers appreciate the convenience of BOPUIS and the Ulta app, making shopping easier. Visitors have had positive experiences, with staff going above and beyond to assist and create a welcoming environment. The store features a beautiful layout and a vast variety of beauty products, although some prices are on the higher side. Notably, customers have praised specific staff members for their excellent customer service—one stylist helped a customer transition to a chocolate brown color while keeping their long hair intact, showcasing the dedication and care of the team at Ulta Beauty.
I had an excellent experience at Ulta in Royal Oak thanks to Jah. From the moment she approached me, she was warm, professional, and incredibly knowledgeable. She took the time to answer every question thoroughly, explain products clearly, and make recommendations that actually felt personalized rather than sales-driven.
What really stood out was how approachable and patient she was throughout the entire interaction. Whether you’re someone who knows exactly what you’re looking for or someone who feels a little overwhelmed walking into a beauty store, she has a way of making the experience comfortable and enjoyable. You can tell she genuinely cares about helping...read full review
I had a great experience with Ashley at Ulta! She was incredibly helpful, patient, and accommodating throughout my visit. She took the time to make sure I found exactly what I needed and went above and beyond by even adding a few gifts for my wife, which was such a thoughtful touch. Excellent customer service and a genuinely kind person thank you, Ashley, for making the experience so enjoyable!
I am writing this review specifically regarding the salon, and my stylist Ryan. He has been my stylist since 2023, and I actually tracked him down after he left a previous salon because he is that good. This is coming from someone who is picky about stylists and has never really stayed loyal to just one. Until Ryan!
First of all, he always makes me feel comfortable and heard during appointments. He looks at my specific hair and scalp needs for the appointment and will cater the products used for that. He always has a great understanding of what I try to communicate regarding what I want for a cut, and somehow always ends up surpassing my expectations. Also, he is so...read full review