About Modernistic
Modernistic offers cleaning solutions for homes and offices, including carpet cleaning, upholstery cleaning, air duct cleaning, and tile & grout cleaning. Customers highly praise Modernistic for their skilled and dedicated team, who deliver exceptional results with a personal touch. Technicians are described as personable, professional, and hard-working, always going the extra mile to ensure customer satisfaction. Clients have been particularly impressed with the company's ability to remove tough stains, such as tomato soup and 50/50 spots, from carpets. In addition to their cleaning services, Modernistic provides before and after photos of their work, allowing customers to see the noticeable difference their services make. They effectively tackle tough spots, saving customers money on new flooring. When stains didn’t come out the first time, they returned free of charge, demonstrating good customer service without hassle. Recent feedback highlights the friendly and authentic nature of their staff, with one customer noting that the service representative made a genuine connection during the quote process. Another customer shared a story of how Modernistic quickly responded to an emergency situation involving a spill on new carpet, restoring it to like-new condition within the hour. After summer chaos with kids and pets, a different client found their carpets white and fresh again after calling for professional help. The convenience of getting a quote and scheduling online, along with timely communication from the driver, has further enhanced the customer experience at Modernistic.
I love great customer service! The gal that made my appointment was so friendly and happy! I received a confirmation text, updates in the morning via text then a call from the tech Doug they were in route. Once here they were very professional and courteous. I have dealt with Doug before and he really is a great team member!
I had used them for carpet cleaning so I called to have my furniture cleaned. Scheduling the appointment was quick, easy and I knew the cost up front, even got a discount. I received notice of when they were on the way so I could go about my day. They were friendly, professional and did a great job cleaning my furniture. I will use them again for any carpet and furniture cleaning needs in the future.
I called in for a quote on air duct cleaning, this was the 3rd place I had called. I worked as Senior Recruiter for Thornton and Grooms and have hired at least 50 Customer Service Reps and Keith by far is the best I have encountered. He was like taking to someone who knew me, he connected, showed care and candor. He should train all your call center reps. Most of all he is authentic, that means something today.