Memorial Healthcare Family Medicine (Ovid, Suite 104)

I went to the lab at Mermorial Healthcare in Flushing and Brooke was very kind and patient. She did great at drawing my blood. Only 1 poke. Im very happy.

I recently had my first experience with poison ivy while on vacation in Michigan over the Fourth of July. The rash was healing, but my right leg became infected, and it was concerning because I had to leave in a day to return to my travel healthcare, job 500 miles away. I decided to go to an urgent care in Mount Pleasant where I was staying with my daughter and I was given topical ointment to put on the wounds. Shortly after I left there, I developed a temperature of over 102 and a headache. My leg was getting worse. I drove an hour to my mother‘s house and we decided to go to Memorial healthcare later that night. As an adult, I hadn’t felt this bad in a long time and was hoping for compassionate care. It started with a long wait in the waiting room and then being placed in an ER room and left. The doctor came in about a half hour later introduced herself without a smile or genuine concern. I told her I had a headache and didn’t feel great and she asked me why I didn’t take Tylenol and that’s why I have a headache in a shaming manner. She looked at my leg without touching me without doing any diagnostic test and said I’m gonna give you two Tylenol and Keflex and left. A nurse came in gave me the medicine and took my vitals then quickly gave me discharge instructions. Not a smile not an ounce of compassion and definitely left feeling like I was a total burden. If a few weeks later, I receive a bill for $1671. To me that seemed a little steep for the care I got. It is with great regret that I drove the hour to go to memorial I had such high expectations as I worked in the ER for for 10 years and my mother had just retired after working 52 years in human resources. She was by my side to witness my visit in its entirety. She seemed very disappointed because for years, she was a representation of the hospital and raved about it to everyone. I spoke to the billing department regarding my Care and the cost and after review was told that they were sorry for my disappointing experience and that there was no wiggle room with the bill. Earlier in the day, I took my dog who has a chronic condition to the vet, and I can honestly say that he had a much better experience than I had. I regret my decision to use Owosso Memorial Hospital and I would encourage anyone thinking about going there to go the extra mile out of town to facility that could offer you better care and compassion and possibly a cheaper price.

I ended up walking out without being discharged by Dr. 5 hours was long enough. Dr was timely and labs and CT staff were on the ball but only saw my nurse once after 2 hours and I left after iv came out. it was pulling blood out after bag was empty. Total lack of care by nursing staff.

A HUGE thank you to everyone on the Labor and Delivery floor. I have nothing but amazing things to say about everyone who helped my wife and i out while we welcomed our little girl. Literally everyone we encountered throughout our stay was so nice and supportive. I truly don’t think there’s a better team out there. Special thanks to Mylissa Sergent, she was an absolute rockstar while my wife was in labor. Mylissa you truly are one of the most talented individuals I’ve ever seen. Your passion for making sure everyone is comfortable and being there the whole time my wife was in labor was amazing. You are without a doubt a role model everyone should look towards in this field of work. Also special thanks to Dr.London. You are such a wonderful doctor. Your calm demeanor and knowledge is second to none. You check every box of what a good doctor and human should be. Thank you from the bottom of my heart. I can’t recommend Memorial Healthcare enough for everything. Everyone it’s so important in the whole ecosystem, from the lady’s in the cafeteria to the cleaners throughout the halls. Thank you everyone so much from the Kaufman Family ❤️

REGARDING DR. FRY I am a twice decorated non-military retired American gov. who requires multiple brain surgeries from seizures effecting my speech, memory and other issues due to the injuries I received. This woman sat there and laughed at me as I explained things to her about my spouses situation, and proceeded to tell me "I don't know what I'm talking about." When I wasn't responding fast enough to her questions. This dr. only seen her for only 4 months compared to over 3 years! She would not listen to the person that is observing what is going on with the patient first hand! This is how the doctor treats the ones who protect life, by belittling and I insulting them! And one very simple question this "doctor" could not and avoided to answer, what is her "epilepsy" called?

The ER is the most unprofessional hospital I have ever seen. From rude nurses to terrible doctors. They hold test results from you and genuinely don’t care about their patients. They just want to bill your insurance. If you want real healthcare travel elsewhere.

Was sent to emergency room by my primary because of concerning blood work, was placed in my room labs were taken and I was forgot about asked several times after several hours what’s going on with my blood work and was told I’m not ur nurse by 4 different nurses when my nurse finally showed was told there are people here that are really sick and you aren’t one of them you are the least of our priorities. I’m pregnant, diabetic, and have concerning bloodwork but was not sick apparently… was also told I would have to wait to take my scheduled dose of insulin and that I could not eat or drink anything, I don’t understand that because I wasn’t really sick according to my nurse!!!! I left without results or discharge in tears because of the poor treatment and anxiety the nurse attack the nurse caused me!!!!!!

Great doctor and friendly staff and the wait time isn't long at all.

Staff has taken good care of me and make sure about my health care, how I feel and my options on a healthy game plan.

I hear good things about this office from family, but not a huge fan of the receptionist I talked to today. She wasn’t pleasant in my opinion and luckily offered me another number to call after telling me they had a long wait list. (8-9 months) The other office (Suite 101) she referred me to was kind and patient with me while explaining what I needed to be seen for. Doctors seem to have a good review at Suite 104, but the receptionist there really ruined it for me. Customer Service should always be priority, especially in a healthcare setting.