Warby Parker Twelve Oaks Mall offers high-quality prescription glasses, sunglasses, and contact lenses, including their own brand, Scout. The store's friendly advisors and top-notch optometrists provide excellent service, helping customers find the perfect pair. Reviewers mention that the staff is very nice, knowledgeable, and helpful, making the shopping experience smooth and pleasant. The store is clean, organized, and has a wide selection of frames in various sizes. Customers appreciate the affordable prices starting at $95 and the overall great shopping experience. Many have found the selection intuitive and the checkout process very smooth, with prices that are surprisingly low. The store is highly recommended for eye exams and glasses.
Eternally grateful to all the wonderful people of Warby Parker Twelve Oaks Mall in their empathy, encouragement, and near-encyclopedic knowledge of eyewear. You know that feeling you get when you find something that works for you, and it works so well, that you just *know* you've found a place that you'll be visiting for years to come? That's how I'd describe this store, and the tremendous folks who work there. 10/10. Highly recommend.
I hadn’t purchased glasses in over a decade. This was my first time selecting glasses at Warby Parker. I’m in my “paying a lot of money for designer glasses is ridiculous” era. The associate who helped me is David. He was knowledgeable and helpful in my frame selection. I must have tried on 10 different frames three times each. David did not follow me around the store or pressure me to make a decision. Instead, he was just the right amount of attentive, should I have a question or need helping picking the right pair. I went with the Monica medium frames. Love them!
Whitney was extremely helpful throughout the whole process, from picking out glasses for my kids, getting them ordered, me submitting the prescription online (because I forgot to bring them with me) all the way to picking them up. My kids’ glasses were ready quickly, only a week after ordering them, and when we came into the store she remembered us by name, greeted us, and was super helpful getting adjustments made and making sure the kids were happy with them. Couldn’t have felt more seen as a customer, I felt like she was so kind, welcoming and offered great customer service. It was a great glasses shopping experience!
27702 Novi Road Ste C279, Novi, MI 48377
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