Reviews for JCPenney

Jan 2024

I LOVE this store and have been a customer of jcp my entire adult life, but there are never adequate cashiers per customers on either floors. I recently went over the Christmas holiday season, several times, 2nd floor not one cashier to assist on the floor so you have to go back to 1st floor and bother those only 2 cashiers who already have a long line
Dec 2023

Felicia in the Jewelry department was very helpful, kind, and courteous when I needed help selecting a ring. She took the time to help me select the correct size and described the benefits of the JCPenney care plan as well. I have purchased jewelry from JCPenney in the past and the staff have always made it a point to make sure all of my questions were answered and made the experience a positive one. I highly recommend the jewelry department at the JCPenney Novi store.
Dec 2023

Just wanted to let the management at JCPenney in Novi know what a great employee Jim in customer service is! He always has a wonderful attitude and is incredibly helpful with any return. Thanks for your help, Jim!