University Of Michigan - Northville Health Center

The University of Michigan - Northville Health Center is a professional and well-maintained facility offering a range of medical services, including pediatrics, physical therapy, and X-ray. Patients generally have positive experiences with the doctors and nurses, praising their friendliness, knowledge, and thoroughness. Many appreciate the quick appointment times and efficient check-in process, noting that staff members are helpful, gentle, and attentive during procedures. The medical staff, including doctors like Dr. Gappy, Dr. Rassel, and Dr. Eswaran, are recognized for their caring approach and detailed explanations, making patients feel heard and supported. The facility is described as neat and professional, with a good environment for health care. However, some concerns are raised about the customer service, particularly with the call center staff. Issues with prescription refills and negative interactions with certain staff members have caused frustration. Patients express a desire for better communication and more respectful treatment from the staff handling administrative matters. Despite these challenges, many remain loyal because of the quality of medical care and the doctors’ dedication. Overall, the center provides effective medical services in a professional setting, although improvements in customer service could enhance the patient experience further.