About University Of Michigan - Northville Health Center
The University of Michigan - Northville Health Center is a professional and well-maintained facility offering a range of medical services, including pediatrics, physical therapy, and X-ray. Patients generally have positive experiences with the doctors and nurses, praising their friendliness, knowledge, and thoroughness. Many appreciate the quick appointment times and efficient check-in process, noting that staff members are helpful, gentle, and attentive during procedures. The medical staff, including doctors like Dr. Gappy, Dr. Rassel, and Dr. Eswaran, are recognized for their caring approach and detailed explanations, making patients feel heard and supported. The facility is described as neat and professional, with a good environment for health care. However, some concerns are raised about the customer service, particularly with the call center staff. Issues with prescription refills and negative interactions with certain staff members have caused frustration. Patients express a desire for better communication and more respectful treatment from the staff handling administrative matters. Despite these challenges, many remain loyal because of the quality of medical care and the doctors’ dedication. Overall, the center provides effective medical services in a professional setting, although improvements in customer service could enhance the patient experience further.
I was here for a medical procedure this morning. Front desk check-in staff were friendly and efficient. Nurses Lindsey and Maggie were exceptional in their pre-procedure preparation. In the procedure suite, Dr. Eswaran and her colleagues (I cannot remember two of their nsmes -- apologies) which were outstanding. Procedure results were explained in detail bt Dr. Eswaran
All in all, a great experience!
The doctors and nurses were nice, but I ended up switching back to Hurley due to it being closer and way cheaper. It can be confusing finding the way to the OB (probably user error from being nervous.) The lighting seemed very dim and yellow to me, but I prefer the bright white lights so that's strictly a preference issue.
My experience with the doctors at U of M Northville pediatrics has been wonderful. Dr. Rassel especially has made me feel heard and supported while working through treatment for my son’s ADHD.
My experience with the call center and staff however, is atrocious. Filling refills for prescriptions is a nightmare and takes a ridiculous amount of time. Then women (especially one named Cathy) will call and have the audacity to tell you your experience doesn’t really fit with what she knows about U of M, essentially telling me my experience that she asked me about is untrue. When explaining that her opinion about my experience is irrelevant in solving my issue of having...read full review