Rx Optical, a MyEyeDr. Company, is known for its exceptional service, provided by a friendly and professional staff who strive to meet customers' vision needs. The office is praised for its kindness, patience, and helpfulness, making customers feel valued and eager to return for their eye care. Appointments are prompt, and the doctors listen to concerns, offering helpful suggestions. Many customers appreciate the caring nature of the staff, with individuals like Lily and Tiffany going above and beyond to assist. While some feel there may be upselling, overall, the experience remains welcoming, with a commitment to customer satisfaction.
Lily M. was very kind, soft spoken and directed me throughout the whole process of evaluating my eyes. She communicated professionally and very patient with me. The staff from the beginning to the end of my visit were all courteous and kind. Thank you for a good visit.
Lily and Dylan were so amazing and kind, from the beginning to the end of our appointment we had excellent service. Dr. was also pleasant too. For how busy they were, we felt cared for and attended to. Thank you!
You've gotta be kidding me!! Seriously! The first three pictures are what was left of my puppies chew toy (my glasses)! I brought the frames in only to show them how mangled they were and pray that I had insurance. Tiffany said, where are the lenses? I gave them to her. She said I'll be right back! I said NO WAY ARE YOU GOING TO FIX THOSE GLASSES! She came back out in literally 3 to 4 minutes and as you can see in the next 3 pictures, I WAS FLOORED! ABSOLUTELY FLOORED! TIFFANY AT RX OPTICAL IN NILES WENT ABOVE AND BEYOND! My head is still spinning ....
1421 South 11th Street, Niles, MI 49120
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