If you are located in the SE Michigan, DO NOT ORDER WINDOWS. It took them 3 times to put in the correct order for the windows. They have cancelled twice. The first time after we received the email confirmation and text. I have taken 3 days off of work and still no windows installed. At this point just want my deposit back .
Keith L.
Nov 2023
Regal surface and stone did this hack job to my kitchen . Thanks, Home Depot . The sink is not bonded to the countertop. the stove didn't fit and had to come back and cut it bigger. The countertop is not bonded correctly . I believe the is deliberately done to save them money , very poor craftsmanship.
G S.
Jul 2023
Terrible service! I purchased 3 appliances a month ago, only to find out they were out of stock and nobody informed until I call the store. After speaking with the Store Manager about my situation, all he said was I can refund your money. Sad to see that more brick and mortar stores don't value their customers. What happen to customer service and trying to keep your customer. Not only I been a loyal customer for many years but also a card holder, and instead of making it right! He proceeds to refund and ignore my situation, I will definitely be canceling my credit card and stop shopping at home depot.
Jose R.
Aug 2022
Another debacle at the Home Depot. Chesterfield Michigan Dawn and Erica patronized me as they made fun of my situation like it was a joke and went out of their way to give me hey our time Ihad to talk to the store manager. Dawn insisted on my order was one way I could try to explain her it's real simple she said I was yelling at her and hung up on me she made up the whole thing and acted like something was happening it wasn't happening. That's really something wrong with the Home Depot in ge neral I've had a difficulty and every process has been messed up screwed up done wrong fell through broke down no communication it's just sum it up as a nightmare I can't continue with the Home Depot
Sandy Scott
Jun 2022
0 stars!! Do not purchase any major products here. Purchased refrigerator a month ago. It took two weeks for them to deliver. My husband was at the back of the refrigerator and they took off - they were suppose to install it! We plug it in and it doesn’t work? They were suppose to bring another one. We take day off work and after the max time ,when they were suppose to come , and said their truck broke down and couldn’t find another one. By this time I am at my limit with Home Depot. I take off of work and spend two hours there while they figure out who is going to take the refrigerator back GE or Home Depot. Finally GE agreed to take it back. The guy in appliances told him she does not another refrigerator she is cancelling the order and I don’t blame her. He refunded me the five year warranty and braided line. He said he couldn’t refund refrigerator until they pick up old one. Ok. So they were suppose to come two weeks later but ended up showing up a week earlier. They pick up refrigerator but guess what? They dropped off another one! I immediately call manager at home depot. He said we accepted it off of the truck!!! They would not even try to make it right. I told him I would take them to court and he said go ahead you won’t win. I get a hold of corporate she tells me they will pick it up 12 to 48 hours well we have not heard a word. I am so disgusted with the way they treated us. Oh and I have the credit card bill already. I do not and will not ever recommend buying any major thing from there. To be continued….. this is how they deliver their product when they are suppose to install
Jerome C.
May 2022
I was purchasing pain, and have always found paint dept. helpful. Also, during checkout Sherry was very helpful, l am a Veteran and they need you to fill out a Home Depot app. for Veterans discount, Thank You again Sherry.
D B.
Apr 2022
After 20 years of loyalty to this company I am sad to say it is over. I am a small business owner that spends a lot of money here exclusively. I was just denied a return for the first time due to a new policy. I normally make all of my own purchases on my credit card so there is an electronic receipt. I was stuck on a job site and had employees running to the store for parts so I do not have receipts this time. In short, I wanted my store credit of $405 to walk right back in and spend another $1500 dollars and apparently there is nothing anyone can do for me. Even after speaking with customer care I was informed that they actually do not care. Even after explaining that it is a poor business decision to lose a customer that spends 50k or more per year over a $400 store credit they still do not believe it is that important. I am disappointed in their decision but this isn't even the worst part. The worst part is that they have forced me to become a customer at Lowes. Good luck to all of you that consider yourselves loyalists of the Home Depot. I suggest you start working on a backup plan before they let you down.
Susan R.
Oct 2021
took a month to have a new fridge delivered paid for delivery hook up and to remove old fridge, first of all it took almost a month to get delivered, had to argue with delivery guys to take old one and they refused to hook up the new one . no one answers phone, If I could give them -10 i WOULD
Anthony O.
Sep 2021
Very disappointed with this store and their supplier Whirlpool. Our refrigerator died in September 11th so we went to the Chesterfield, MI store to purchase one. We looked at many models, many of which were out of stock and or back ordered, I get it... the world's supply chain is all fouled up, no problem. We chose a model that was "for sure" in stock at their warehouse, the salesperson even showed me where they had 10 in stock on his screen. He then explained they were so busy, the first available delivery date was October 1st. but "ASSURED" me they had it and we "WOULD" get it on the 1st, when I questioned if that would be a firm date. Fast forward to today, I get an automated call informing me I would not be getting my order, which is now OUT OF STOCK at the warehouse and our new delivery date is Nov 12th. I proceeded to call the number they gave me, talked to a nice lady (not her fault) who told me she couldn't do anything for me. I then called the store spoke to a nice guy (not his fault) and they cannot do anything either. l did learn one thing from the store person though, and this is what led me to write this review (never written one before and will most likely never write one again). I learned, their Policy is to bill on the day of order, not the date of receipt. So they get their money up front and I'm quite sure they pay Whirlpool when due, so the only one getting the short stick is me, now waiting 60 days (minimum, who knows if they can meet this new commitment) for my order THAT WAS IN STOCK!. What is the customer to do, if I cancel the order, then get to go to the bottom of the next stores list.
James F.
Sep 2021
Do NOT get items installed from this store. I just moved into a new construction and purchased items from Home Depot regularly starting off. However, their installation team/contractors have been an absolute nightmare to work with. For instance, I bought a washer/dryer from Home Depot and paid for delivery/installation. Upon arriving, the delivery drivers (who are also the installers) attempted to walk through my house in shoes which were JUST dirtied from outside. When I asked them to wear foot protection or remove their shoes, they expressed they didn't have foot protection in their truck and would have to drop it off and return. I called Home Depot for an update and they had NO COMMUNICATION with the drivers. Not only that, they only give you 2 days to check for damages/defects, regardless of it was installed or not. How is one supposed to check for issues if it isn't even unboxed or installed? I also paid for a garage door installation which wouldn't close fully after the installer left. Home Depot made an empty promise to call me back and ultimately didn't even check up. I had to inspect it myself and found he didn't install the sensors correctly. Once again, DO NOT GO TO THIS STORE FOR INSTALLATIONS! They hold no accountability for any issues experienced through their contractors, have extremely poor communication, and will extend no offer to resolve issues experienced by customers.
S C.
If you are located in the SE Michigan, DO NOT ORDER WINDOWS. It took them 3 times to put in the correct order for the windows. They have cancelled twice. The first time after we received the email confirmation and text. I have taken 3 days off of work and still no windows installed. At this point just want my deposit back .
Keith L.
Regal surface and stone did this hack job to my kitchen . Thanks, Home Depot . The sink is not bonded to the countertop. the stove didn't fit and had to come back and cut it bigger. The countertop is not bonded correctly . I believe the is deliberately done to save them money , very poor craftsmanship.
G S.
Terrible service! I purchased 3 appliances a month ago, only to find out they were out of stock and nobody informed until I call the store. After speaking with the Store Manager about my situation, all he said was I can refund your money. Sad to see that more brick and mortar stores don't value their customers. What happen to customer service and trying to keep your customer. Not only I been a loyal customer for many years but also a card holder, and instead of making it right! He proceeds to refund and ignore my situation, I will definitely be canceling my credit card and stop shopping at home depot.
Jose R.
Another debacle at the Home Depot. Chesterfield Michigan Dawn and Erica patronized me as they made fun of my situation like it was a joke and went out of their way to give me hey our time Ihad to talk to the store manager. Dawn insisted on my order was one way I could try to explain her it's real simple she said I was yelling at her and hung up on me she made up the whole thing and acted like something was happening it wasn't happening. That's really something wrong with the Home Depot in ge neral I've had a difficulty and every process has been messed up screwed up done wrong fell through broke down no communication it's just sum it up as a nightmare I can't continue with the Home Depot
Sandy Scott
0 stars!! Do not purchase any major products here. Purchased refrigerator a month ago. It took two weeks for them to deliver. My husband was at the back of the refrigerator and they took off - they were suppose to install it! We plug it in and it doesn’t work? They were suppose to bring another one. We take day off work and after the max time ,when they were suppose to come , and said their truck broke down and couldn’t find another one. By this time I am at my limit with Home Depot. I take off of work and spend two hours there while they figure out who is going to take the refrigerator back GE or Home Depot. Finally GE agreed to take it back. The guy in appliances told him she does not another refrigerator she is cancelling the order and I don’t blame her. He refunded me the five year warranty and braided line. He said he couldn’t refund refrigerator until they pick up old one. Ok. So they were suppose to come two weeks later but ended up showing up a week earlier. They pick up refrigerator but guess what? They dropped off another one! I immediately call manager at home depot. He said we accepted it off of the truck!!! They would not even try to make it right. I told him I would take them to court and he said go ahead you won’t win. I get a hold of corporate she tells me they will pick it up 12 to 48 hours well we have not heard a word. I am so disgusted with the way they treated us. Oh and I have the credit card bill already. I do not and will not ever recommend buying any major thing from there. To be continued….. this is how they deliver their product when they are suppose to install
Jerome C.
I was purchasing pain, and have always found paint dept. helpful. Also, during checkout Sherry was very helpful, l am a Veteran and they need you to fill out a Home Depot app. for Veterans discount, Thank You again Sherry.
D B.
After 20 years of loyalty to this company I am sad to say it is over. I am a small business owner that spends a lot of money here exclusively. I was just denied a return for the first time due to a new policy. I normally make all of my own purchases on my credit card so there is an electronic receipt. I was stuck on a job site and had employees running to the store for parts so I do not have receipts this time. In short, I wanted my store credit of $405 to walk right back in and spend another $1500 dollars and apparently there is nothing anyone can do for me. Even after speaking with customer care I was informed that they actually do not care. Even after explaining that it is a poor business decision to lose a customer that spends 50k or more per year over a $400 store credit they still do not believe it is that important. I am disappointed in their decision but this isn't even the worst part. The worst part is that they have forced me to become a customer at Lowes. Good luck to all of you that consider yourselves loyalists of the Home Depot. I suggest you start working on a backup plan before they let you down.
Susan R.
took a month to have a new fridge delivered paid for delivery hook up and to remove old fridge, first of all it took almost a month to get delivered, had to argue with delivery guys to take old one and they refused to hook up the new one . no one answers phone, If I could give them -10 i WOULD
Anthony O.
Very disappointed with this store and their supplier Whirlpool. Our refrigerator died in September 11th so we went to the Chesterfield, MI store to purchase one. We looked at many models, many of which were out of stock and or back ordered, I get it... the world's supply chain is all fouled up, no problem. We chose a model that was "for sure" in stock at their warehouse, the salesperson even showed me where they had 10 in stock on his screen. He then explained they were so busy, the first available delivery date was October 1st. but "ASSURED" me they had it and we "WOULD" get it on the 1st, when I questioned if that would be a firm date. Fast forward to today, I get an automated call informing me I would not be getting my order, which is now OUT OF STOCK at the warehouse and our new delivery date is Nov 12th. I proceeded to call the number they gave me, talked to a nice lady (not her fault) who told me she couldn't do anything for me. I then called the store spoke to a nice guy (not his fault) and they cannot do anything either. l did learn one thing from the store person though, and this is what led me to write this review (never written one before and will most likely never write one again). I learned, their Policy is to bill on the day of order, not the date of receipt. So they get their money up front and I'm quite sure they pay Whirlpool when due, so the only one getting the short stick is me, now waiting 60 days (minimum, who knows if they can meet this new commitment) for my order THAT WAS IN STOCK!. What is the customer to do, if I cancel the order, then get to go to the bottom of the next stores list.
James F.
Do NOT get items installed from this store. I just moved into a new construction and purchased items from Home Depot regularly starting off. However, their installation team/contractors have been an absolute nightmare to work with. For instance, I bought a washer/dryer from Home Depot and paid for delivery/installation. Upon arriving, the delivery drivers (who are also the installers) attempted to walk through my house in shoes which were JUST dirtied from outside. When I asked them to wear foot protection or remove their shoes, they expressed they didn't have foot protection in their truck and would have to drop it off and return. I called Home Depot for an update and they had NO COMMUNICATION with the drivers. Not only that, they only give you 2 days to check for damages/defects, regardless of it was installed or not. How is one supposed to check for issues if it isn't even unboxed or installed? I also paid for a garage door installation which wouldn't close fully after the installer left. Home Depot made an empty promise to call me back and ultimately didn't even check up. I had to inspect it myself and found he didn't install the sensors correctly. Once again, DO NOT GO TO THIS STORE FOR INSTALLATIONS! They hold no accountability for any issues experienced through their contractors, have extremely poor communication, and will extend no offer to resolve issues experienced by customers.