About Eric Dale Heating & Air Conditioning, Inc.
Eric Dale Heating & Air Conditioning, Inc. has been serving the Battle Creek and Marshall area since 2005, providing 24/7 emergency services. They are committed to the safety and comfort of their customers, as demonstrated by their technicians' use of pandemic masks. The company employs professionals like Andrew, who are knowledgeable, respectful, and efficient in their work. For instance, Andrew was able to fix a furnace issue within 35 minutes of arriving, and he took the time to explain the solution to the customer. Another technician solved a condensate pump problem on a high-efficiency furnace by simply cleaning it, showcasing their expertise. The team, including Mindy, is praised for their customer-first approach, addressing concerns promptly and going the extra mile to accommodate requests. Customers have also praised the staff's excellent service, noting how responsive and professional they are, especially during urgent situations like an AC issue on a hot summer day or a water problem caused by a furnace condensation pump. The owner, along with the team, consistently provides friendly and reliable service, earning high recommendations. Overall, Eric Dale Heating & Air Conditioning, Inc. is highly recommended for their swift, high-quality services and their dedication to customer satisfaction.
I cannot say enough great things about Eric Dale and their team. After being told by multiple HVAC companies that I would need to replace my entire air conditioning unit, I was feeling pretty discouraged about the potential cost. Thankfully, I spoke with Mike Smith from Eric Dale, and his honesty immediately stood out. Instead of pushing a replacement, he recommended scheduling a service call to make sure the unit truly couldn’t be repaired first — potentially saving me a lot of money.
When the service team arrived, Fred and Will absolutely exceeded my expectations. They quickly diagnosed the issue and discovered that the problem was actually caused by a mistake...read full review
I’ve used these guys twice for a couple issues with my boiler over the last several years. Each time has been great. In the most recent visit, Frank was extremely knowledgeable about boiler systems and was able to fix my issue quickly. Also, the price was reasonable.
The Eric Dale Team was GREAT! The installers arrived on-time, operated professionally, communicated throughout the process, and cleaned-up after the work was complete. We appreciated the multiple means of communication, prompt replies/action, and the positive attitudes.