About Ascension St. John Hospital at 23 Mile - Imaging
Ascension St. John Hospital at 23 Mile - Imaging provides a comfortable and pleasant experience for patients undergoing imaging and radiology services. The care team is dedicated to making the experience as smooth as possible, explaining what to expect and accommodating special needs or concerns. The scheduling process is easy and pleasant, with options for advance check-in and reminders. The staff, including reception and imaging technicians, are kind, pleasant, and take the time to explain the process and machines. Patients appreciate the comfort and ease of the testing process, with some even commenting on the lack of need for hospital scrubs or gowns. The facility offers a range of services, including walk-in lab, physical and occupational therapy, 24-hour emergency care, imaging services, pharmacy, outpatient surgery, and endoscopy oncology. Overall, patients have reported excellent experiences with the imaging department and emergency department, citing efficient and friendly service.
Why has it taken 5 days (so far) to get simple x-ray results?? It's an x-ray... not rocket science. They won't answer the phone, my doctors office hasn't been sent anything, and I'm in limbo wondering if I need to schedule PT or if I'm risking surgery now with this injury not being cared for according to what an x-ray shows.
1 additional star ONLY because the tech was very nice
September 30, 2023Review #445My review is solely for My health CT SINUS SCAN AND CT CHEST THORACIC SCAN appointments with The Imaging Department. I was referred by My current two ENT St. John doctors that I've also been a patient with for 20 years. They are both located in the Ascension St. John Medical Building next door.I've been fighting bad allergies all Summer long plus recovering from a past employer that contributed to My breathing at night with a cough while sleeping then after wake-up, a 2 hour morning cough Starting with two phone calls on different days due to the reason for them was easy and pleasant with the department of scheduling. First a Sinus Scan then a CT Chest Thoracic Scan was to be performed a week apart. I had my referrals from the two doctors which made it easy to call and give the scheduler employee the needed insurance code. I booked my appointments based on availability. I liked and used the check-in advance through my phone text message reminder plus it was also offered in email.No problems or issues filling out the health questions the day before testing.The check-in staff Rachel and Imaging techs, Sarah and Kathryn were kind, pleasant and explained the machines, process and timing. So my stressful mind and nervousness was at ease. I wore lounge clothes from home so no need for hospital scrubs or gowns. After the two different scans on two different days I was given a printed out disc of the images of my sinuses and thoracic chest ex-ray to show and follow up with My ENT doctors. I won't discuss the good and bad results here since I am reviewing this medical business and building for others. I now have a St. John Medical patient portal set up too.I felt comfortable and was not rushed for my needed tests here at this medical center. I have attached many photos also to show from outside to walking inside with helpful and useful medical information. There are three different Ascension St. John Imaging locations in Macomb County areas within a few miles radius. I was referred and now I'm pleased to have chosen this ASJ Medical location." If you carry Joy in your Heart you can heal any moment!" By: Carlos Santana This Ascension St. John Medical Health Center offers:Walk-In LabPhysical & Occupational Therapy24 Hr. Emergency CareImaging ServicesPharmacyOut Patient SurgeryEndoscopy OncologyPhysicians for Adults & Children located at 17900 23 Mile Rd. (next door)Address: 17700 23 Mile Rd.Phone: (586) 416-7500Website: healthcare.ascension.org
Excellent experience with the imaging department. Expected long delays and poor customer service, but ended up being one of the best experiences! Great reception staff, even better imaging staff, and overall experience couldn't be better! Thank you!